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Group 1 Automotive · 8 hours ago

Experienced Collision Front Desk Admin - Group 1 Toyota Fort Bend

Richmond, TX

Full-time

Onsite

Mid Level

Group 1 Automotive is a leader in automotive retail seeking a qualified Front Desk Admin to join their team at Sterling McCall Fort Bend Toyota. The role involves greeting customers, managing appointment schedules, and ensuring customer satisfaction throughout the repair process.

AutomotiveRetailSales

Responsibilities

Greets customers, obtaining all pertinent customer, vehicle and insurance information. Introduces customer to estimator on a rotating basis

Ensures that each customer is informed of the details or repair, including scheduling time and procedures, labor rate differences, insurance company requirements, payment procedures and all applicable warranties

Assist estimators in scheduling appointments for incoming jobs. Maintain an appointment log to ensure accurate appointment scheduling

Maintain regular customer contact prior to appointment date and time. Ensure that all necessary parts have arrived on day prior to appointment

Monitor status of each job in process. Follow up with each customer every 48 hours or as needed to ensure customer satisfaction. Document pertinent information regarding repairs and conversations with customers in Car Trac system

Assist customers with insurance questions and issues and resolve when possible

Qualification

Collision repair customer serviceCDK PayablesADP Dealer ServicesCustomer serviceHigh-energy personalityProfessional appearanceProcess driven environmentOutstanding communicationWork ethic