Community Health Centers, Inc. · 2 months ago
Front Desk Specialist - Float
Winter Garden, FL
Full-time
Onsite
Entry Level
1+ years expCommunity Health Centers, Inc. offers a unique opportunity to join a team that makes a real impact in the community by improving individuals' health. The Front Desk Specialist is responsible for greeting patients, managing patient registration, and maintaining accurate patient records while providing excellent customer service.
Health CareMedicalPersonal Health
Responsibilities
Must be able to accurately perform job duties at a Center with 5 or more scheduling templates or requires both medical and dental front desk responsibilities
Participate in team meetings to communicate and address patient care and operational requirements
Greet patients with a smile and introduce self
Resolve patient requests, questions and complaints frequently requiring analysis of situations to determine best use of resources
Provide prompt and accurate service to promote patient loyalty
Obtain accurate patient demographic information and Pharmacy of choice
Copy insurance cards/driver’s license
Keep patient apprised of wait times
Collect applicable co-pays
Verifies patient insurance coverage
Accurately schedule all patient appointments
Record all cancellations and No Show’s; send “No Show” letter
For scheduled patients – maintain a “quick call” list for cancellations
Post charges; cancellations
Accept patient payments; stamp back of checks (obtain driver’s license number and signature); enter account number on credit card receipt
Post payments to computer accurately and in timely manner (no later than one day after payment is received)
Prepare revenue for bank deposit and give to Center Manager for timely depots
Prepare and balance daily Operator/Location Close Report; obtain Manager signature
Answer telephones; transfers call to appropriate staff
Take messages and place them in designated area
Answer phone queries from other facilities, public health units, etc
Manages Outlook mail and calendar daily
Demonstrates practical knowledge in the use of the computer terminal
Interview patients to determine employment status, insurance coverage(s) and insurance plan deductibles; sliding fee scale, and eligibility for payment plans
Contact patients for payment plans (as required)
Enter patient data into computer, update yearly or as needed
Assist patients with billing problems
Assist patients with Medicaid eligibility application and/or other payer programs
Respond to questions regarding patient balances, collections, and insurance
Audit patient charts
Discuss supplies required for downtime procedures
Generates end-of-day closing reports and procedures. Balances cash, checks and credit card charges
Maintain confidentiality of patient information
May be required to travel to other CHC locations
Perform other duties as assigned or necessary
Qualification
Required
High school diploma or equivalent required
1 year of front office experience including Electronic Medical Records preferred
Exceptional customer service skills
Able to work flexible hours
Preferred
Previous dental office experience preferred
Experience with Care Credit financing preferred
Bilingual preferred
Benefits
Healthcare coverage
Paid time off
Paid holidays
Retirement plan
Tuition / training reimbursement
Company
Community Health Centers, Inc.
Community Health Centers, Inc.
501-1000 employees
H1B Sponsorship
Community Health Centers, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Debra Andree
President & Chief Executive Officer
Recent News
2025-08-06
Talk Business and Politics
2023-11-29
Vermont Business Magazine
2023-10-24
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