Apply on Employer Site

Patriot Group International Inc. · 4 months ago

Mission Support Generalist

Chantilly, VA

Full-time

Onsite

Mid Level

4+ years exp

Patriot Group International Inc. is a global mission support service provider with a focus on security and risk management. They are seeking a Mission Support Generalist to provide enterprise-wide support services, build relationships with stakeholders, and resolve complex customer issues in support of U.S. government operations.

GovernmentProfessional ServicesService Industry

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Integrate activities across multiple disciplines to resolve complex customer issues

Provide guidance and instruction to customers on both specific and cross-functional processes

Adhere to established procedures and regulations to deliver high-quality support services

Build and maintain strong working relationships across the Sponsor organization

Resolve complex issues creatively using standard procedures and external resources as directed by Sponsor

Prioritize and manage high volumes of sensitive information with discretion

Interpret or facilitate interpretation of policy and regulations on behalf of customers

Develop and deliver training sessions and one-on-one briefings to customers within area of expertise

Serve as a subject matter expert (SME) by applying SOPs and critical thinking to resolve non-routine issues

Coordinate with OGAs to gain in-depth knowledge of relevant policies, tools, and procedures

Process forms and authorization memos to support dynamic security-related requirements for Sponsor and OGA stakeholders

Other duties as required or delegated by the Program Manager

Qualification

TS/SCI clearanceCustomer support experienceCritical thinkingData analysisOrganizational skillsInterpersonal skillsCommunication skillsAdaptability

Required

Must possess a high school diploma

A minimum of four (4) years of progressively responsible administrative or customer support experience. Applicable higher education may be substituted for up to one (1) year of work experience

Strong attention to detail and excellent organizational skills

Ability to analyze and interpret large data sets to identify trends and improve processes

Critical thinking skills to independently resolve moderate to complex issues

Capability to develop and deliver subject matter expertise in assigned support areas

Clear and concise written and verbal communication skills

Proven customer service skills with a proactive approach to assisting and guiding customers

Ability to quickly gain Sponsor-specific knowledge in assigned disciplines

Adaptability to shifting work requirements and evolving priorities

Ability to complete PGI application process, fingerprints, and background investigation

Ability to pass a pre-employment drug screening and periodic random drug screening throughout the duration of employment

U.S. Citizenship

Minimum of a U.S. Government TS/SCI with Polygraph