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The University of Kansas Health System · 2 months ago

Patient Accounting Rep II – Financial Advising Customer Service

Westwood, KS

Full-time

Onsite

Entry Level

1+ years exp

The University of Kansas Health System is seeking a Patient Accounting Representative II to manage functions within the Patient Financial Services department. The role involves ensuring accurate billing and compliance with regulations while assisting patients and study teams with financial inquiries and issues.

Clinical TrialsEducationEmergency MedicineHealth Care

Growth Opportunities

Responsibilities

Reviews Research related charges, directing charges to the proper responsible financial payer source

Applies billing rules to research related charges billable to third-party health insurance payers based on CMS Claims Processing guidelines for Research Services

Invoices study billable services to the correct study and applying the standard applicable discount

Assists Study teams and the CTO in understanding of monthly invoices, answering questions and making corrections of any identified errors

Follows up with Study Groups on outstanding sturdy related billing and balances owed by the study

Assists with traditional follow up for Claims handled in the "normal" insurance billing/follow-up processes for Standard of Care services billed and followed up by the teams that follow up with insurance when questions arise regarding any impacts of billing related to the patient being in a clinical trial where traditional follow up is unable to remedy the denial

Receives and resolves patient billing questions and complaints in a compassionate, courteous, professional and timely manner

Takes actions to resolve issues such as changing insurance, re-filing claims, calling insurance companies or answering questions

Documents actions taken as directed by department policy

Works closely with collection agencies to assure that they receive updated information on accounts

Provides input and assists with implementing departmental planning and process improvements

Demonstrates the ability to effectively communicate with patients and insurance companies regarding sensitive financial matters

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required