Noble Credit Union · 3 months ago
Contact Center Rep I
Fresno, CA, USA
Full-time
Hybrid
Entry Level
$17.73/hr - $26.59/hr
1+ years expNoble Credit Union is seeking a Contact Center Rep I to provide service to members requesting assistance via phone. The role involves processing transaction requests, responding to inquiries, and maintaining knowledge of products and services to assist members effectively.
BankingFinancial ServicesPayments
Responsibilities
Prepare and process transaction requests for members, including but not limited to: withdrawals, transfers, stop payments, closing accounts, and loan payments
Respond to all member inquiries and requests/concerns via telephone by resolving the member’s needs personally or by referring the member to the appropriate department or individual
Maintain sufficient knowledge of products and services to assist members with general credit union information related to rates, deposit and loan products, and all other products and services provided by the Credit Union
Provide prompt, quality, and accurate member service
Explain, promote, and/or sell products or services that meet the members’ needs and refers members to appropriate parties
Update member profile information as requested or when deemed necessary
Follow credit union policies and procedures to minimize risk of financial loss to the credit union
Support management with credit union promotions and attaining set goals
Exercise awareness and implement processes in regard to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered
Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety
Perform all other related duties as assigned
Qualification
Required
High school diploma or general education degree (GED)
Minimum one year customer service experience and/or training; or equivalent combination of education, experience or training
Preferred
One year financial institution and/or Call Center experience
Spanish speaking
Company
Noble Credit Union
Noble invites you to find out more about the local Credit Union that has been serving members since 1941 with dignity, kindness & respect.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gino Cayanan
President, CEO
Recent News
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