Parloa · 2 months ago
Forward Deployed Engineer, DevOps
New York Office
Full-time
Hybrid
Senior Level
$225K/yr - $335K/yr
5+ years expParloa is a rapidly growing startup in the Generative AI and customer service domain, seeking a Forward Deployed Engineer, DevOps. In this role, you will design and maintain cloud infrastructure, create CI/CD templates, and support the Forward Deployed Engineering team by streamlining custom integration services.
Artificial Intelligence (AI)ChatbotGenerative AIInformation TechnologySaaSSoftwareTelecommunications
Responsibilities
Design, build, and maintain the cloud infrastructure specifically for hosting custom services developed by the Agent Integration Engineering team
Create flexible and reusable CI/CD pipeline templates that the integration team can easily adopt to automate the deployment of their services
Champion Infrastructure as Code to create standardized, yet customizable, service environments, ensuring consistency and rapid provisioning for new integrations
Manage a Kubernetes-based environment tailored for hosting a multitude of diverse integration services, focusing on security, isolation, and resource management
Implement robust monitoring and observability solutions to provide the integration team with deep visibility into the performance and health of their specific services
Serve as the primary DevOps partner for the Forward Deployed Engineering team, understanding their workflow, anticipating their needs, and removing infrastructure-related obstacles
Develop automation scripts (Python, Go, Bash) to streamline the entire lifecycle of custom integration services, from creation to decommissioning
Support and modernize legacy Azure infrastructure, helping transition workloads to a standardized, Kubernetes-based platform aligned with Parloa’s Engineering practices
Qualification
Required
5+ years of professional experience in DevOps, infrastructure engineering, or a similar role
A strong customer-first mindset, viewing the Forward Deployed Engineering team as your primary customer
Proficiency in at least one scripting or programming language like Python, Go, or Bash
Hands-on expertise with a major cloud provider (AWS, GCP, or Azure)
Advanced knowledge of containerization and orchestration, specifically Kubernetes, Helm, and Docker
Proven experience creating flexible CI pipelines with tools like Jenkins, GitHub Actions, or GitLab CI, and CD/GitOps workflows with tools like Argo CD
A strong background in Infrastructure as Code (Terraform is highly preferred)
Experience building self-service tools and platforms that empower specific development teams
Benefits
Competitive compensation and equity package.
Flexible working hours, unlimited PTO, and travel opportunities.
Access to a training and development budget for continuous professional growth.
ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches.
Regular team events, game nights, and other social activities.
Company
Parloa
Parloa is a conversational AI platform that enables businesses to automate customer interactions across various communication channels.
201-500 employees
H1B Sponsorship
Parloa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$211.98MKey Investors
Altimeter CapitalEQT Ventures
2025-05-06Series C· $120M
2024-04-24Series B· $66.02M
2023-03-30Series A· $21.81M
Leadership Team
Malte Kosub
CEO & Co-Founder
Alexander Matthey
CTO
Recent News
2025-12-18
2025-12-06
2025-11-22
Company data provided by crunchbase