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ISYS Solutions, Inc. · 2 months ago

Senior ServiceNow Technology Specialist

US-DC-Washington

Full-time

Onsite

Senior Level

5+ years exp

I2X Technologies is a reputable technology services company to the Federal Government, and they are seeking a Senior ServiceNow Technology Specialist to support their customer’s operations in Washington, DC. This role involves leading the Platform Support Team, designing and developing ServiceNow applications, and collaborating with stakeholders to gather and document requirements.

AssociationCommunitiesMedical

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Create and maintain architectural documentation and align ServiceNow platform capabilities with business strategy and roadmaps

Lead the Platform Support Team, implement best practices and policies, and oversee architectural impact analysis for new requirements

Design and develop new ServiceNow applications, assist with incident resolution, and mentor administrators and analysts

Collaborate with stakeholders to gather and document business, process, and data requirements throughout the project lifecycle

Translate technical concepts for stakeholders and support estimation, planning, and testing of platform releases

Review technical designs, create test plans, identify and document defects, and perform regression testing

Lead organizational change management efforts, develop communication and enablement strategies, and drive platform adoption

Plan, develop, and deliver training programs, promote awareness, and assess risks to ensure successful platform usage

Analyze complex system requirements, design software tools, and manage development using CASE tools and standard methodologies

Oversee software testing, debugging, documentation, and performance improvements while providing technical direction to development teams

Qualification

ServiceNow developmentIT service managementAgile methodologiesJavaScriptAdvanced system administrationData modelingQuality assurance testingLeadership skillsProblem-solving skillsTime management

Required

US Citizenship

5-7+ years of experience in ServiceNow development, IT service management, and software lifecycle practices including Agile, DevOps, Lean, Iterative, and Waterfall

Experience applying the Now Create methodology and managing full lifecycle application development on the ServiceNow platform, including advanced system administration

Experience designing, configuring, and maintaining workflows, catalog items, forms, tables, and fields within ServiceNow to support business operations

Experience developing applications using JavaScript, AngularJS, CSS, and web services for cloud, mobile, client-server, and middleware platforms

Experience creating and maintaining relational data models and working with databases such as CMDB and other relational platforms

Experience leading business process reviews, gathering and analyzing requirements, identifying areas for improvement, and ensuring traceability throughout the SDLC

Effective communication with stakeholders, facilitating meetings, and documenting results to align solutions with business needs and strategies

Experience conducting quality assurance testing, including functional, non-functional, integration, regression, and automated testing using best practices and tools

Experience using strategic analysis, data storytelling, and fit-gap assessments to develop enterprise-level solutions and change management strategies

Demonstrated strong problem-solving, time management, interpersonal, and leadership skills, while thriving in deadline-driven, multi-stream environments

A Bachelor's degree from an accredited college or university