BlackRock · 23 hours ago
Aladdin Client Experience, Associate
San Francisco, CA
Full-time
Hybrid
New Grad, Entry Level
$11K/yr - $145K/yrBlackRock is a global leader in investment management, dedicated to helping people experience financial well-being. The Aladdin Client Experience team is seeking a Client Success Specialist to provide exceptional service to clients, assist with inquiries, and resolve complex issues related to the Aladdin platform.
Asset ManagementCrowdfundingFinancial ServicesFinTechReal Estate Investment
Responsibilities
Deliver impactful client service: As the initial contact person for our clients, you will interact with them via ServiceNow, email, and telephone. Your core responsibility is to guide clients in effectively using Aladdin. Your focus lies in building client confidence, providing support, and empowering them to manage their businesses. This role allows you to enhance your technical, industry, and interpersonal proficiencies
Solve problems through technology: Apply and grow your technical skills in SQL and UNIX (which we'll teach you) to diagnose issues, provide solutions, and support clients
Provide insights through proactive education: We study data and collaborate with clients and engineers to prevent and address issues promptly
Be a student every day: We foster a culture of ongoing learning. Expand your insight into our clients, their organizations, and our product to consistently elevate our service quality
Qualification
Required
A demonstrated curiosity in the intersection of finance and technology
Previous experience in a client- or customer-facing environment, with a focus on delivering excellent service
Excellent written and verbal communication skills, with the ability to navigate complex or sensitive situations, listen actively, and respond with empathy and professionalism
Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge
Proficient in managing various tasks simultaneously, showcasing excellent organization and problem-solving capabilities, adept at working independently and in a team setting
Analyzing situations with attention to detail
Enthusiasm for learning in a fast-paced, evolving environment
Benefits
An annual discretionary bonus
Healthcare
Leave benefits
Retirement benefits
A strong retirement plan
Tuition reimbursement
Comprehensive healthcare
Support for working parents
Flexible Time Off (FTO)
Company
BlackRock
BlackRock is an investment company that offers its services to institutions, intermediaries, foundations, and individual investors.
Founded in 1988
10001+ employees
H1B Sponsorship
BlackRock has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (34)
2023 (8)
2022 (37)
2021 (31)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$6.59BKey Investors
Ariel Yehezkel
2025-06-20Post Ipo Equity· $0.02M
2025-03-27Post Ipo Debt· $1.08B
2024-07-17Post Ipo Debt· $2.5B
Leadership Team
Andrew Leba
Vice President & Legal Counsel
Mike Strug
Vice President
Recent News
Crowdfund Insider
2026-01-09
Company data provided by crunchbase