Symtec, Inc · 3 months ago
Customer Success Lead
Fridley, MN
Full-time
Onsite
Entry, Mid Level
2+ years expSymtec, Inc is a leading powersports OEM supplier and Active Molding is an innovative injection molding company. They are seeking a dynamic Customer Success Lead to manage customer relationships and support sales efforts, requiring strong communication and technical skills.
Manufacturing
Hiring Manager
Riley Harlan
Responsibilities
Serve as the primary contact for customer inquiries, addressing concerns professionally and effectively
Process orders, manage changes, and provide accurate status updates
Assist sales teams with quotes, proposals, presentations, and CRM system updates
Coordinate and participate in trade shows, customer visits, and business development events
Prepare reports on customer activity, sales metrics, and operational efficiency
Utilize Office 365 Suite (Outlook, Excel, Word, Teams) and NetSuite to manage tasks and collaborate with teams
Qualification
Required
2+ years of experience in customer service or sales support
Exceptional communication and organizational skills with strong attention to detail
Proficiency in Office 365 Suite and NetSuite; ability to learn new software quickly
High school diploma or equivalent (post-secondary education preferred)
Valid driver's license and willingness to travel as needed
Preferred
Experience in powersports, manufacturing, or injection molding is a plus
Benefits
Company-subsidized medical, dental, and vision insurance.
401(k) with a generous company match.
Paid time off and company holidays.
A collaborative team environment and opportunities for growth.
Company
Symtec, Inc
At Symtec, we are a design and component manufacturer specializing in creating market-leading human machine interface (HMI) solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Riley Harlan
President, CEO, and Owner
Company data provided by crunchbase