Peregrine · 3 months ago
Customer Advocate, Texas
Texas, USA
Full-time
Hybrid
Mid, Senior Level
$125K/yr - $150K/yr
3+ years expPeregrine Technologies is a company focused on supporting public safety agencies across the country through innovative technology solutions. The Customer Advocate will be responsible for managing customer relationships, ensuring user adoption, and collaborating with internal teams to enhance the customer experience and address challenges. This role is vital for customer retention and requires strong communication and problem-solving skills.
AnalyticsInformation TechnologyPublic SafetyReal TimeSoftware
Responsibilities
Own all customer relationships throughout the contract
Be the primary interface between customers and the team, representing the voice of the customer to engineers
Support the customer with new updates, workflows, and features to the platform
Interpret multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability
Focus on full user adoption and long-term relationships as top priorities
Listen empathetically to solve customer’s challenging problems and unlock new ways to provide value
Find creative ways to work through internal roadblocks to create success throughout the agency
Partner with other teams to develop case studies and success stories for Peregrine’s value
Qualification
Required
3-7 years of direct experience supporting customers to adopt technical software solutions
Ability to listen to synthesize user feedback and be the first line of support throughout the contract
Successful track record of zero churn and positive net revenue retention
Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
Ability to travel ~60% of the time
Preferred
Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is strongly preferred, but not required
Significant experience in the enterprise software space, startup experience also a plus
Benefits
Benefits
Equity (if applicable)
Bonus (if applicable)
Company
Peregrine
Peregrine is the leading platform for public safety agencies, providing real-time data integration and visualization in one place for better decision-making in the moments that matter most.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$250.12MKey Investors
Sequoia CapitalGoldcrest Capital
2025-03-04Series C· $190M
2024-05-01Series B· $30M
2022-05-23Series Unknown· $21.12M
Leadership Team
Nick Noone
Co-founder/CEO
Ben Rudolph
Co-Founder
Recent News
MenloVentures
2025-12-31
Government Technology US
2025-05-06
Crunchbase News
2025-04-17
Company data provided by crunchbase