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Tonal · 3 months ago

Showroom Sales Supervisor (full-time)

Natick, MA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Tonal is a company that has created an intelligent fitness system aimed at transforming home workouts. They are seeking a Showroom Sales Supervisor to lead the sales floor and mentor Sales Specialists, ensuring exceptional client experiences and driving sales at the Natick Showroom.

Artificial Intelligence (AI)Consumer ElectronicsFitnessMachine LearningPersonal Health

Responsibilities

Develop a deep knowledge and understanding of Tonal’s product, technology, and brand image

Lead Tonal demonstrations, calibrations, and workouts with both scheduled and walk-in clients

Drive conversations to figure out each client's specific needs/fitness goals and educate them on how Tonal can support their unique fitness journey

Deliver on and exceed sales goals

Maximize sales through exceptional client relationships and impactful in-store service

Maintain client information, preferences and feedback using established Tonal sales systems (Salesforce)

Conduct phone and/or email outreach to new clients to communicate updates and follow-ups

Maintains an organized and clean sales floor area with attention to detail

Provide direction and guidance to Sales Specialists to ensure efficient and effective floor operations, client service, and floor coverage

Train Sales Specialists on product knowledge and Showroom procedures such as the checkout process, client nurture cycle, and in-store experience

Perform opening and closing procedures

Create and maintain an environment of strong sales and exceptional client service through teamwork, providing informal coaching and support when needed, and leading by example

Unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Qualification

Sales experienceClient relationship managementProduct knowledgeSalesforce proficiencySupervisory experienceCommunication skillsProblem-solving skillsOrganizational skillsFlexibilityTeamwork

Required

2+ years of sales experience in retail, fitness, service or hospitality industries

Ability to deliver great client experiences that build loyalty and deliver measurable sales results

Strong verbal and written communication skills. You're invigorated by interaction with clients, whether groups or individuals. You are approachable, a good listener, and an enthusiastic brand representative

Flexibility, ability to adapt quickly and react positively to business needs and changes in strategies; Strong problem-solving skills

You're organized and accountable by following through on the next steps

Flexibility to work a standard retail schedule, including evenings, weekends, and holidays

Minimum of 18 years of age

Requires bending, stooping, reaching up, and lifting up to 50 pounds

Ability to walk for extended periods of time

Ability to stand for extended periods of time

Ability to perform routine tasks for extended periods of time

Ability to look at a computer screen for extended periods of time

Use of hands and/or arms, while performing client demos