Penn State University · 2 months ago
IT Support Specialist- Executive Support Team
University Park, PA
Full-time
Hybrid
Mid Level
$51K/yr - $74K/yr
4+ years expPenn State University is seeking an IT Support Specialist for their Executive Support Team, which provides high-level support for university executives and their staff. This role involves delivering exceptional customer service and technical support, diagnosing issues, and training users on new technologies in a dynamic environment.
Higher Education
No H1B
Responsibilities
Provide customer service and technical support for hardware and software
Diagnose, research, and resolve end-user issues; escalate as necessary
Communicate technical information to non-technical users; maintain incident communication through resolution
Train end-users on new devices and technologies
Install, configure, and test hardware and software on new or existing devices
Set up and maintain workstations; provide access to applications, systems, and data
Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation
Document incidents, internal processes, procedures, and training manuals
Assist and interact with hardware and software vendors
Support applications, mobile devices, and servers; implement security policies and protocols
Replace equipment at the end of its warranty or lifecycle
Track and maintain hardware and software inventory
Supervise staff members, including hiring, development, and performance management
Qualification
Required
Strong technical support and problem-solving skills
Professional presence and ability to provide personal attention to executives
Solid background in training small and large groups
Knowledge of Office 365 technologies and other business-related platforms
Excellent relationship-building, teaching, verbal, and written communication skills
Ability to work in a team setting
Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted
Benefits
Comprehensive medical, dental, and vision coverage
Robust retirement plans
Substantial paid time off which includes holidays, vacation and sick time
Generous 75% tuition discount, available to employees as well as eligible spouses and children
Company
Penn State University
There’s a reason Penn State consistently ranks among the top one percent of the world’s universities.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Hamza Jamjoom
Co-Founder - Arts & Architecture Student Council
Kara Pytko
Co-founder of Virtual Scientist Webinar Series
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