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SitusAMC · 9 hours ago

Desktop Support Analyst - Onsite Denver

Denver, CO

Full-time

Onsite

Entry, Mid Level

$52K/yr - $72K/yr

2+ years exp

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. The Desktop Support Analyst role provides technical and troubleshooting assistance related to computer hardware and software, mobile devices, printers, and desktops in a corporate environment.

Financial ServicesOutsourcing

H1B Sponsor Likely

Hiring Manager

Ashley Secoda

Responsibilities

Escalate problems to higher level tier groups as required or to supervisor

Using service desk software to record, track and document the problem solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution

Apply company approved diagnostic utilities to aid in troubleshooting

Access FAQ resources on the Internet/Intranet to aid in problem resolution

Perform trouble resolution fixes remotely or in person, including installing and upgrading software, installing hardware, and configuring systems and applications

Perform preventative maintenance, including checking and cleaning of end user devices, and non-end user IT equip

Test fixes to ensure problem has been adequately resolved

Perform post-resolution follow ups with end user and team members as required

Alert management to emerging trends in incidents

Assist in software releases and roll-outs according to Change Management best practices

Adhere to site audit responsibility policies and procedures

Monitor service desk system for incoming requests and resolve or escalate accordingly

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; desktops, laptops, printers, and other peripheral device issues

Responds to queries either in person, via email or over the phone; guide end users/ clients through problem-solving process, follow up with users to ensure issue has been resolved

Responsibly handle confidential data

Continuously improve upon technical skills sets within assigned areas of expertise

Assist in training of tier I support staff and in their day to day operations as needed

Assist in various projects assignment by management

Participate in company and department provided training

Other activities as may be assigned by your manager

Qualification

Microsoft Client Operating SystemsMicrosoft Office suitesHardware diagnostic toolsAdvanced computer hardwareBasic network fundamentalsCustomer service mentalityExceptional communication skillsInterpersonal skillsDocumentation skillsTime management skills

Required

High School Diploma or G.E.D or equivalent combination of education and experience

Intermediate-level support staff with 2-4 years of relevant experience

Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end user facing network configurations

Experience with Microsoft Client Operating Systems

Extensive application support experience with Microsoft Office suites and Office365 Applications

Working knowledge of software and hardware diagnostic tools

Exceptional written and oral communication skills and customer service mentality

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

Strong documentation skills and a willingness to assist with documentation

Proficient in basic network fundamentals

Self-Starter with ability to work as part of a team and individually as required by specific project needs

Excellent time management skills and the ability to prioritize

Possess the traits of having patience, being thorough and innovative

Flexibility to work as needed according to business needs. This may include nights, weekends, and overtime work

Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components

The ideal candidate should be dependable with an excellent attendance record, work well in a 'Team Environment', be cooperative and respectful

Ability to work independently with minimal supervision

Ability to conduct research into a wide range of computing issues is required

Ability to absorb and retain information quickly

Ability to present ideas in user-friendly, business-friendly, and technical language

Highly self-motivated and directed

Keen attention to detail

Ability to effectively prioritize and execute tasks in a high-pressure environment

The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment

Must be able to physically to handle and set up technology equipment. Can require lifting to 50lbs

Benefits

PTO and paid holidays

Medical, dental, vision, life, disability insurance

401K

Company

SitusAMC

Glassdoor3.3

SitusAMC provider of consulting, outsourcing, talent and technology solutions, supporting institutional lenders and investors.

Founded in 1985

New York, New York, USA

5001-10000 employees

https://www.situsamc.com

H1B Sponsorship

SitusAMC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (2)