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Chase · 4 months ago

Experience Research Vice President - Card Services

201 N Walnut St, Wilmington, DE, 19801, US

Full-time

Onsite

Mid, Senior Level

$138K/yr - $200K/yr

5+ years exp

Chase is a leading financial services firm, and they are seeking an Experience Research Vice President to shape user experiences across their Card portfolio. This role involves developing and executing research strategies to uncover insights into customer needs, mentoring junior researchers, and influencing innovative card solutions.

BankingFinancial Services

Responsibilities

Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation

Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience

Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings

Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team

Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market

Scope and craft new research studies independently and proactively based on understanding the business strategy, data analysis, and knowledge gaps, with the ability to adapt between rich studies and minimal viable research

Translate insights into actionable recommendations that improve the user experience and meet the business need, and command the room through compelling storytelling to peers, stakeholders, and executives from multi-disciplinary backgrounds, inspiring all stakeholders towards 'Aha!' moments

Qualification

User experience researchQuantitative research methodsQualitative research methodsData analysisCross-functional collaborationDesign leadershipWorkshop facilitationMentoring

Required

5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods

Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design

Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design

Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization

Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs

Preferred

Design leadership or managerial experience

Experience navigating complex, highly matrixed organizations and organizational dynamics

Lead workshops with business partners and cross functional teams

Experience going beyond research reports and utilizing different frameworks, deliverables, and formats to ease comprehension, improve actionability, and increase memorability