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Highmark Health · 2 months ago

Director HR Shared Services - Payroll and Tax Operations

Pittsburgh PA, 15222, FAP, 5th Avenue Place

Full-time

Hybrid

Director/Executive

8+ years exp

Highmark Health is a leading health organization, and they are seeking a Director HR Shared Services to oversee HR operational services and solutions across their enterprise. This role involves managing HR Shared Services teams, ensuring compliance, and driving continuous improvement in HR processes.

Health CareHospital

Responsibilities

Perform all management responsibilities including hiring, termination, coaching, development, rewards and recognition, performance management, and staff productivity for a global team

Manage internal operations across multiple HR Shared Services functions

Serve as an escalation point for complex operational issues

Provide input, feedback, and recommendations to Centers of Expertise (COE) partners to support operational efficiency

Lead efforts to operationalize projects collaborating cross-functionally

Implement and monitor productivity of team members, quality controls, audit recommendations, and ensure compliance with all relevant legislation, policies, and procedures

Serve as an operational thought partner and subject matter expert to HR and business leadership

Manage the planning, resourcing, execution, communication, audits, change management, and evaluation of assigned HR Shared Services teams

Ensure processes are documented, controlled, and continuously improved to achieve operational excellence

Identify opportunities for process redesign, automation, and consolidation of work across HR to continue drive enhance efficiencies

Lead transition plans and adjustments to the HR model to ensure continuous operational effectiveness

In partnership with Centers of Expertise (COE) partners and Talent Engagement Leads (TEL), support the implementation and communication of annual and ongoing administrative processes

Collaborate with stakeholders to develop and implement improvements within these areas

Examine, interpret, and report results of analytical initiatives to stakeholders

Monitor and report on process performance and improvements in key metrics

Utilize data to identify areas for improvement and inform strategic decision-making

Proactively identify trends and potential issues

Support our focus to become a metrics-driven organization by taking accountability for the performance metrics of HR Shared Services, ensuring SLAs and KPIs align with effective and positive employee experience

Manage efforts to comply with company policies and controls, and with state and federal regulatory authorities

Lead correction processes for administrative issues and ensure ongoing compliance

Ensure adherence to all relevant employment laws, regulations, and company policies across all locations

Effectively manage and foster a positive and productive working relationship across time zones and cultural contexts

Develop and implement strategies to ensure consistent performance and communication across the global team

Establish governance to ensure optimal prioritization of team resources and to manage stakeholder expectations

Inspire confidence from leadership and team members while driving clarity, alignment, and accountability throughout a fast-paced, complex matrix environment

Maintain business relationships with vendors to understand their strategic path for the future

Ensure delivery of agreed-upon support and service level agreements, act as the point of escalation to resolve any vendor issues

Establish strong standards for ongoing training and documentation for all processes and activities within the scope of work

Lead the end-to-end transition plan for new work into the HR Shared Services team

Manage the team that partners with TELs/COEs for training, shadowing, documentation, resources mapping

Leverage dashboards to help report details, risks of ongoing transition status

Qualification

HR OperationsProcess ImprovementHRIS SystemsGlobal Team ManagementData AnalysisVendor ManagementCompliance KnowledgeProject ManagementAnalytical SkillsCross-Cultural ManagementLeadership SkillsCommunication SkillsRemote Team ManagementProblem-Solving Skills

Required

Bachelor's Degree in Business Administration, Human Resources, or a related field

6 years relevant and progressive experience in lieu of Bachelor degree

Minimum of 8 years of progressive experience in Human Resources, with a focus on HR Operations (i.e., HRIS, HR Service Centers, Data Integrity and Reporting, Associate Onboarding, Process Improvement)

Minimum of 4 years of experience providing guidance, instruction, direction, and leadership to a team or functional area, ideally in a large, multi-state, changing environment

Minimum of 5 years of management/leadership experience, including direct management of virtual, cross-cultural teams across multiple locations and time zones

Proven experience in leading large, cross-functional teams on complex projects, with a track record of delivering measurable business results

Demonstrable experience leading and developing global teams, with a focus on performance management, coaching, and career development

Strong understanding of HR technology and systems, including experience with HRIS platforms (e.g., Workday, SAP SuccessFactors) and case management systems

Experience in establishing and maintaining strong relationships with external vendors, including managing service level agreements (SLAs) and resolving vendor issues

Ability to manage a portfolio of projects in a fast-paced environment, adapting to shifting priorities and stakeholder expectations

Familiarity with HR Share Service methodology, leveraging technology and process improvement to deliver exceptional employee experiences

Preferred

Master's Degree in Human Resources or a related field

Prior experience with HR implementations, including review of end-to-end business process mapping, recommendations, and gap analysis, is strongly preferred

Proven experience managing payroll tax compliance across multiple states

Extensive hands-on experience with all aspects of federal payroll tax regulations

Direct experience with the administration and compliance of various city, county, and other local payroll taxes

Demonstrated expertise in the accurate and compliant processing and remittance of all types of wage garnishments and levies

A track record of successfully managing and ensuring the accurate and timely submission of all required quarterly and annual payroll tax reports and filings

Extensive understanding of the Fair Labor Standards Act (FLSA)

Demonstrated experience in managing all aspects of Unemployment Insurance

Certified Payroll Professional (CPP)