University of Pennsylvania · 2 months ago
Enterprise Services and Systems Administrator, Wharton Computing and Instructional Technology
Dinan Hall
Full-time
Hybrid
Mid, Senior Level
$84K/yr - $100K/yr
3+ years expThe University of Pennsylvania is a prestigious Ivy League institution known for its leadership in education and research. The Enterprise Services and Systems Administrator role involves managing scalable enterprise services, utilizing ITIL practices, and ensuring the effective operation of technology solutions to support the Wharton School's computing needs.
Continuing EducationEdTechEducationSTEM EducationUniversities
Responsibilities
You will deploy, manage and improve our services using ITIL IT Service Management practices, serve as their technical expert and critical resource, and encourage their use and adoption through user outreach and documentation
You will lead and participate on projects that deploy, improve, retire, or deliver services
You will have primary responsibility for the management of a small number of services in our portfolio
You will be part of a rotating operations team that responds to service requests and incidents and performs routine operational work, backing up the I&S Cloud Architecture Team
Back up operational work includes deploying services as infrastructure-as-code on cloud infrastructure hosted in Amazon Web Services with automated workflows using tools like Terraform and Ansible, patching software and operating systems, and participating in code reviews
You will be part of a rotating 24/7 on call team that responds to system alerts and phone communications in week-long shifts. We collaborate to reduce the number of services that page after hours and are dedicated to reducing the after hours burden
Value inclusion and teamwork
Strengthen our technical and customer service skills
Bring new skills and perspective
Display leadership and accountability
Understand security and privacy principles
Navigate change
Lead complex projects to deploy and improve services
Maintain subject matter expertise in, and be accountable for services owned by the team
Design, deploy, and continually improve services
Represent Wharton Computing at events, on projects, and technical committees, locally and externally
Expand your skills and provide mentoring and guidance to team members
Demonstrate both judgment and insight in crisis and in planning
Take provided opportunities to drive your professional development with training and conferences
Qualification
Required
Bachelor's degree and at least 3-5 years of experience, or equivalent combination of education and experience
Experience managing and completing projects on schedule
Familiar with IT Service Management principles
Communicate with technical colleagues, vendors and business users successfully
Display the empathy necessary for customer-first support
Highly experienced in technical troubleshooting
Knowledge of networking basics and concepts
Knowledge of email delivery basics, mail hygiene and email authentication
At least three years of Linux or Windows system administration experience
Know at least one cloud service provider such as Amazon Web Services, or Microsoft Azure
Experience with source control and be able to use Git
Demonstrate familiarity with at least one scripting language such as Bash, PowerShell or Python
Experience administering at least one collaboration and productivity solution such as Microsoft M365 or Google Workspace
Preferred
A technical customer service background
Demonstrated knowledge of principles of technical troubleshooting
Comfort with Agile project management practice (Scrum/Kanban)
A familiarity with ITIL procedures and language
A general understanding of DevOps philosophies
Understanding and experience with RESTful or other APIs
Knowledge of cloud provider Identity and Access Management or broader IAM principles
Awareness of Security and Privacy Best Practices and how they apply to Higher Education
Practical experience with the fundamentals of TCP/IP networking
Experience with a configuration management system like Ansible, Chef or Puppet
Benefits
Health, Life, and Flexible Spending Accounts
Tuition
Retirement
Time Away from Work
Long-Term Care Insurance
Wellness and Work-life Resources
Professional and Personal Development
University Resources
Discounts and Special Services
Flexible Work Hours
Penn Home Ownership Services
Adoption Assistance
Company
University of Pennsylvania
The University of Pennsylvania is an American private Ivy League Research University that excels in producing future leaders.
10001+ employees
H1B Sponsorship
University of Pennsylvania has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
2023 (2)
2022 (3)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$81.46MKey Investors
National Science FoundationUS Department of EnergyParent Project Muscular Dystrophy
2024-08-28Grant
2023-06-26Grant· $18M
2022-09-15Grant· $55M
Leadership Team
Mark Dingfield
Executive Vice President
Angela Duckworth
Rosa Lee and Egbert Chang Professor
Recent News
PhysOrg.com
2025-12-30
2025-12-27
Company data provided by crunchbase