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Stellantis · 1 day ago

Parts and Service Technical Advisor- Harrisburg, PA

Harrisburg, PA

Full-time

Onsite

Mid Level

$80K/yr - $123K/yr

3+ years exp

Stellantis is a leading automotive company seeking a Parts and Service Technical Advisor to serve as a liaison between the company and various dealerships. The role involves providing technical assistance, managing dealership training, and enhancing service performance to improve customer retention and loyalty.

AutomotiveIndustrial ManufacturingRetailTransportation

H1B Sponsor Likely

Responsibilities

Provide phone and in-dealership technical assistance

Troubleshoot and solve final repair attempt situations

Represent Stellantis as subject matter expert (litigation/buybacks)CAIR updates needed for each involvement

Manage dealership technical training requirements

Provide support for C.A.G. / Engineering / proving grounds requests

Recall and Rapid Response (RRT) follow up and reduction

Act as quality feedback liaison

Provide Dealership Consultation On The Following

Repair Service Agreements and facilities inspections

Tools/equipment/facility

Customer experience and improved Fixed First Visit

Repair shop process improvements and proactive business planning with a focus on the customer

Qualification

Automotive TechnologyTechnical Service ExperienceASE CertificationDealership ExperienceCustomer SatisfactionIssue ResolutionVerbal CommunicationSelf-Motivated

Required

Associate's degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification

Excellent verbal communication skills

3 + years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)

Excel in building positive working relationships, customer satisfaction and issue resolution

Self-motivated with demonstrated ability to achieve goals under minimal supervision

Willing to relocate

Required to travel domestically (61-80%), 50% overnight travel

Preferred

Bachelor's degree in Business, Automotive Technology, or related field

Dealership experience

ASE certification

Body shop experience

Benefits

Comprehensive Health & Well-being Coverage

Family Building Benefit

Generous Paid Time Off

Competitive Retirement Savings Plans

Income Protection & Insurance Options

Company Vehicle Lease Program

Support for Your Growth and Giving Back

Company

Stellantis

Glassdoor3.7

Stellantis is an Franco-Italian-American automotive holding company that manufactures automobiles.

Founded in 2021

Hoofddorp, Noord-Holland, NLD

10001+ employees

https://www.stellantis.com/

H1B Sponsorship

Stellantis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (2)