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Express Employment International · 2 months ago

Learning and Development Class Administrator

Oklahoma City, OK, USA

Full-time

Onsite

Mid, Senior Level

5+ years exp

Express Employment International is an industry-leading staffing company headquartered in Oklahoma City. They are seeking a Learning & Development Class Administrator to coordinate impactful training for diverse audiences, manage courses in their Learning Management System, and facilitate both in-person and virtual classes.

Staffing & Recruiting

Responsibilities

Coordinate live and virtual training classes: Schedule sessions based on field needs, secure venues through the support of Events & Travel team, prepare and distribute materials and interactive components, handle attendee communications, and manage setup before, during, and after

Facilitate communications and logistics: Schedule meetings between attendees and departments, procure and e-mail gift cards and act as liaison handling communications between headquarters staff and attendees

Produce virtual classes behind-the-scenes: Upload materials for attendee download, organize breakout rooms, assist trainers with polls and annotations, admit participants, and provide support to learners and trainers during sessions

Maintain course reinforcement resources: Manage email marketing campaigns, schedule practice calls, oversee Teams Channels for class attendees, promote upcoming training, and maintain records of class content and materials

Drive continuous improvement: Enhance training programs by gathering and incorporating feedback from trainers, learners, and field staff, adapting to evolving needs

Support department operations: Provide communication support, maintain department supplies, coordinate with vendors for training class needs, assist other learning coordinators, and contribute to special projects as needed

Configure LMS class registration: set up class settings for diverse audiences, assign trainers, upload pre-class materials, and enroll users in classes and curricula

Manage LMS content: Create and update workspace pages with class descriptions, registration links, and downloadable materials in the LMS

Close LMS classes and communicate: Record attendance, issue certificates and send final communications and enrollment confirmations to learners and franchise owners via email

Analyze LMS performance: Run reports on enrollment, completion rates, and engagement analytics, exporting and formatting data using Excel for stakeholders

Qualification

LMS administrationTraining coordinationZoomMicrosoft TeamsExcelOutlookWordPowerPointCommunication skillsCollaboration skills

Required

Bachelor's degree in education, business, or related field preferred; or minimum 5 years' experience in training coordination, LMS administration, or similar roles

Demonstrated intermediate skills in Outlook, Word, Excel and PowerPoint for training coordination and communication

Ability to provide excellent support to learners and stakeholders, addressing inquiries and needs promptly and professionally

Ability to produce high accuracy in LMS management and class coordination while proactively completing tasks and supporting team goals

Deliver clear communications and collaborate with team members to enhance training programs and support department initiatives

Preferred

Experience with Zoom and Microsoft Teams preferred for producing and supporting virtual training sessions

Company

Express Employment International

Glassdoor3.8

Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands.

Founded in 1983

Oklahoma City, OK, US

10001+ employees