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Chase · 2 months ago

Lead Site Reliability Engineer - Pega, Cloud

8181 Communications Pkwy Bldg F, Plano, TX, 75024, US

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Chase is a leading financial services firm, and they are seeking a Lead Site Reliability Engineer to enhance the reliability and stability of their applications and platforms. In this role, you will champion site reliability practices, lead initiatives to improve service levels, and act as a key technical advisor during major incidents.

BankingFinancial Services

Responsibilities

Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team

Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels

Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers

Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise

Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses

Documents and shares knowledge within your organization via internal forums and communities of practice

Qualification

Pega certificationPega Production SupportDevOps principlesSite reliability best practicesSQLCloud servicesProgramming languagesCommunication skillsProblem-solving skillsCollaboration skills

Required

Formal Pega training and certification with over 8 years of applied experience, including architecting complex solutions and integrating Pega with databases, messaging systems, and cloud services

At least 3 years serving as a senior engineer or technical lead, demonstrating strong individual contributor skills and the ability to engage technically with senior technology and management teams

More than 3 years of experience in Pega Production Support, PRPC Framework, SQL, PL/SQL, SQL Server, Oracle Databases, and Unix environments

Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and site reliability best practices, with proven ability to implement these practices within applications and platforms

Experience applying DevOps principles to Pega applications, including CI/CD, automated testing, monitoring, and logging

Fluency in at least one programming language such as Python, Java Spring Boot, or .Net, with strong knowledge of software applications and technical processes

Experience troubleshooting common networking technologies and resolving related issues

Ability to identify and solve problems involving complex data structures and algorithms

Demonstrated drive to self-educate, evaluate new technologies, and collaborate effectively across different levels and stakeholder groups; prior experience as a Pega SRE in a Center of Excellence (CoE) is a plus