Apply on Employer Site

Domino's · 2 months ago

Customer Service Representative (02804) - 2504 N Water St

2504 N Water St, Decatur, IL

Full-time

Hybrid

New Grad, Entry Level

Domino's is a leading restaurant chain, and they are seeking a dedicated Customer Service Representative to join their team at the Decatur location. The role involves ensuring exceptional customer experiences through efficient service, handling inquiries, processing orders, and maintaining product knowledge.

Restaurants

H1B Sponsor Likely

Responsibilities

Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly

Process customer orders, ensuring accuracy and timeliness

Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions

Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers

Collaborate with team members to ensure smooth operations and consistent customer service

Enter and update customer information in our database systems

Assist in maintaining a clean and organized work environment

Participate in team meetings and training sessions to enhance skills and knowledge

Identify and escalate complex issues to appropriate departments or management when necessary

Meet or exceed established performance metrics and quality standards

Qualification

Customer service experienceVerbal communicationProblem-solving abilitiesData entry proficiencyBasic computer operationsMultitaskingBasic math skillsAttention to detailInterpersonal skillsTeam collaborationCustomer-focused mindsetAdaptability

Required

High school diploma or equivalent

Excellent verbal and written communication skills

Strong problem-solving abilities and attention to detail

Proficiency in data entry and basic computer operations

Ability to multitask effectively in a fast-paced environment

Basic math skills for processing transactions and handling monetary exchanges

Strong interpersonal skills and ability to work collaboratively in a team

Customer-focused mindset with a commitment to providing exceptional service

Flexibility to work various shifts as needed

Ability to remain calm and professional under pressure

Willingness to learn and adapt to new technologies and procedures

Physical ability to stand for extended periods and navigate the work area

Preferred

Previous customer service experience preferred

Company

Domino's

Glassdoor3.5

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time.

Founded in 1960

Ann Arbor, MI, US

10001+ employees

https://biz.dominos.com/

H1B Sponsorship

Domino's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (43)

2024 (40)

2023 (34)

2022 (53)

2021 (42)

2020 (32)