Community Bible Study · 2 months ago
Help Desk Specialist, Tier 1
Colorado Springs, Colorado, United States
Full-time
Hybrid
New Grad, Entry Level
$17/hr - $22/hrCommunity Bible Study (CBS) is an interdenominational Bible study organization that aims to foster a welcoming environment for individuals to grow in their knowledge of the Bible. The Help Desk Specialist, Tier 1, is responsible for providing level 1 technical support for CBS software applications and assisting users with various technical issues.
Non-profit Organization Management
Responsibilities
Learn the CBS computer and applications systems. (Fisher, CBS Connect, and Microsoft 365)
Handle inquiries from the field and customer service issues (voice and email) in a timely, accurate and thorough manner
Provide “first response” helpdesk support for CBS application users (phone and email)
Troubleshoot basic computer and web browser issues
Accurately document customer issues and information
Assist users with hardware, web browser, and system issues
Quickly escalate issues that cannot be readily resolved
Help maintain resolution information, knowledge bases, and “frequently asked questions”
Identify training opportunities that will provide for continued growth in this area
Troubleshoot workstation, copier, and printer issues
Assist building users with audio/visual needs
As with any small staff, there may be a need to fill in other roles from time to time
Work with other staff to adjust schedules and to ensure coverage of necessary functions
Other duties as assigned
Qualification
Required
High School diploma
Proficient in the use of Windows and Microsoft Office products
Knowledge of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari
Knowledge of customer service principles and helpdesk practices
Excellent verbal and written communication skills
Customer service oriented, professional in all interactions
Multi-tasker, able to organize and respond to multiple requests while remaining calm
Detail oriented and thorough
Demonstrates initiative
Reliable, dependable
Ability to lift items weighing up to 50 pounds and to move larger items with the assistance of lifts and other equipment
Intuitive ability to work with and troubleshoot various office and building equipment
Ability to run cabling and install media equipment
Problem Solver
Knowledge of iPhone, iPad, and Android mobile devices
Must be a team player
Preferred
Basic knowledge of WordPress is a plus
Familiarity with CBS is a plus
Benefits
Four weeks of paid vacation and four weeks of sick leave annually.
Paid holidays, including your birthday.
5% match for the 403(b)-retirement plan.
Medical insurance coverage.
Employer-paid dental and vision insurance.
Employer-paid disability and life insurance.
Company
Community Bible Study
Community Bible Study (CBS) is an interdenominational Bible study for the community.
Founded in 1975
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase