Wahed · 3 months ago
Head of Banking Operations
USA
Full-time
Hybrid
Director/Executive
7+ years expWahed is a global fintech company on a mission to build an ethical and interest-free financial system. As the Head of Banking Operations, you will lead the development and management of a world-class banking operations function to support the launch of a new digital banking offering, ensuring compliance and operational efficiency.
Financial ServicesFinTechWealth Management
Responsibilities
Design the organizational structure, hire, and lead a high-performing team of operations professionals
Establish the vision, strategic roadmap, and key performance indicators (KPIs) for the entire banking operations function
Serve as the primary operational owner for our BaaS provider and sponsor bank relationships in the US and UK
Lead vendor oversight, performance management, and ensure strict adherence to contractual SLAs and regulatory expectations for third-party risk management
Architect and govern the end-to-end operational processes for all payment rails, including ACH, Wires, and FedNow in the US, and Faster Payments and CHAPS in the UK
Oversee daily liquidity management, partner-managed reconciliations, and the implementation of robust financial controls
Build and oversee the operational frameworks for the entire customer lifecycle, including partner-managed KYC/AML processes, onboarding, account maintenance, and dispute/complaint handling in compliance with US (Reg E/Z) and UK (Consumer Duty) regulations
Own the design and governance of Wahed’s financial crime prevention framework
Ensure all banking processes, product structures, and partner activities adhere to both jurisdictional regulations and the principles of our Shariah governance framework
Develop and implement a scalable operational readiness framework to support the launch of new products and features
Qualification
Required
7-10 years of progressive leadership experience in banking operations within a fintech, neobank, or regulated financial institution
Direct, hands-on experience building and managing operations within a Banking-as-a-Service (BaaS) or managed-services partnership model is essential
Deep domain expertise across multiple core banking functions: US & UK payment systems (ACH, Wires, FedNow, FPS, CHAPS), card operations (issuing, processing, disputes), and treasury/reconciliation
Proven track record of designing, implementing, and governing a comprehensive financial crime compliance program (BSA/AML, Sanctions, Fraud)
Expert-level knowledge of the US and UK regulatory landscapes, including the Bank Secrecy Act, Regulation E, Regulation Z, and the UK's Consumer Duty and APP Scam Reimbursement rules
Demonstrated success in building, leading, and scaling high-performing operations teams from an early stage
You have an entrepreneurial mindset and are eager to take ownership, build processes from scratch, and drive projects to completion in a fast-paced environment
You are a structured problem-solver, capable of breaking down complex, cross-jurisdictional issues into manageable components and developing logical, data-driven solutions
You are an excellent communicator and influencer, able to articulate complex operational concepts and build strong relationships with executive leadership, sponsor banks, and regulatory stakeholders
You are deeply aligned with Wahed's mission to build an inclusive, ethical, and interest-free financial ecosystem for everyone
Company
Wahed
Wahed is an online Halal investing platform that focuses on financial inclusion through accessible, affordable, and values-based investing.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$96.01MKey Investors
Wa’ed Ventures
2025-09-23Undisclosed
2024-11-23Series Unknown· $3M
2024-01-01Undisclosed· $3.01M
Leadership Team
Mohsin Siddiqui
Chief Executive Officer
Syakir Hashim
SVP of Business Operations
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