V-Soft Consulting Group, Inc. · 20 hours ago
IT Analyst - LA
Los Angeles, CA
Full-time
Onsite
Mid Level
3+ years expV-Soft Consulting Group, Inc. is currently hiring for an IT Analyst - LA for their premier client in Los Angeles, California. The role involves providing direct support to customers in business solutions, software, hardware, and networking technologies, while ensuring operational availability of office computers and printers.
Artificial Intelligence (AI)ConsultingInformation TechnologySoftware
Responsibilities
Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support, as well as for escalations requiring software and hardware requests; Promote new technologies
Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events
Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events
Answer incoming first level support calls/emails as well as provide on-site support to firm end users at the local office
Install and maintain computer software standards in accordance with departmental requirements and procedures
Work across IT teams to achieve timely escalation and closure of software and hardware issues
Maintain the operational availability of office computers and printers
Maintain asset management system to ensure the accuracy and currency of Firm assets
Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life-cycle of a services request
Practice call ownership by acting as a liaison with Firm-side IT groups and customer keeping them apprise of service request status until request is resolved to customer’s satisfaction
Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software
Support mobile device technologies; Promote and support remote access tools and best practices
Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.)
Foster data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data
Qualification
Required
Associate's degree (preferred); Bachelor's degree (preferred); or similar work experience
At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies
At least 3 years of experience in LAN, WAN and network systems support and management
At least 3 years of experience configuring, installing and maintaining client PC operating systems and related devices
Preferred
At least 3 years of professional services or law firm experience (preferred)
Advanced proficiency in Microsoft Operating Systems, specifically application installation and configuration processes
Advanced proficiency in Microsoft Office Suite
Advanced proficiency in Service Now
Advanced proficiency in MS Teams
Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN)
Advanced to expert knowledge of mobile technologies (iOS, iPad OS)
Advanced to expert proficiency in networking technologies, cabling topologies, data communication devices, and related applications
Advanced to expert proficiency in Inter/Intra/Extranet technologies
Advanced to expert proficiency in Document Management Systems (iManage/Work 10)
Advanced knowledge of customer service principles and practices
Advanced proficiency with data security and security applications
Advanced proficiency with project management
Benefits
Medical
Dental
Vision
401(k) plan
Company
V-Soft Consulting Group, Inc.
V-Soft Consulting, an innovative corporation specializing in Information Technology consulting; including staffing, digital, and infrastructure solutions.
1001-5000 employees
H1B Sponsorship
V-Soft Consulting Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (363)
2024 (248)
2023 (272)
2022 (401)
2021 (409)
2020 (460)
Funding
Current Stage
Late StageLeadership Team
Michael Grendi
Chief Financial Officer
Lonnie Gray
Chief Operating Officer
Company data provided by crunchbase