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BearCom · 3 months ago

Field Service Manager Evans, CO

Denver, CO, USA

Full-time

Onsite

Senior Level

$35/hr - $40/hr

5+ years exp

BearCom is the largest distributor of wireless voice, data, and video solutions in North America with over 40 years of industry-leading experience. As a Field Service Manager, you will oversee day-to-day operations in the Field Service Department, managing a team of technicians and installers while interacting with customers and vendors to ensure successful project execution.

Mobile

Senior Management

Responsibilities

Manage projects and service assignments as needed

Act as direct liaison between BearCom technicians and Motorola or end customer

Work with customers to prepare quotes, bids, and schedules for completing installation and repair tasks

Assist with organizing and scheduling upcoming field work

Provides technical support in field operations

Checks functioning of newly installed equipment to evaluate system performance under actual operating conditions

Install, maintain and provide technical support and service of wireless communications equipment such as: UHF/VHF and 800/900 MHz analog and digital systems

Operate mobile, portable radio equipment, dispatch consoles, and microwave systems, using both conventional and trunked radio technologies

Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers in a positive and efficient manner

Provide hands-on and oversight of communications equipment and peripheral hardware installation such as base stations, repeaters, mobile devices, portable devices, wireless broadband devices, and cctv equipment

Analyze and comprehend diagnostic test results in order to repair and program radios and wireless equipment

Deliver and execute customer Functional Acceptance Test Plans (FATP), perform and document results of site surveys and assessments per defined customer requirements in pre-sales delivery and post installation

Make minor modifications to electronic circuitry per customer requests and/or deploy factory software/firmware updates

Handles training and coaching of field service technicians and installers

Some travel and on call maybe required

Help with other projects as assigned

Qualification

Technical management2-way radio technologyProject managementCustomer relationship skillsWireless solutionsMS Office SuiteSecurity ClearanceValid driver’s license

Required

5+ years of leadership experience in technical management in the wireless industry, or similar experience

Experience in developing, qualifying, and directing new business opportunities through customer interface and requirements gathering process

Knowledge of, and experience with a network of vendor resources

Experience managing complex project implementations

Must possess understanding of business practices P&L responsibility

Must have excellent customer relationship skills

Extensive knowledge/understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems

Technical leadership experience associated with wireless solutions

Technical leadership experience associated with multiple 2-way radio technologies

Appropriate degree from an accredited college or equivalent experience; combination of education with professional experience and specialized training is also acceptable

Proficiency with MS Office Suite, such as Microsoft Word, Excel, and Outlook

Must have a valid driver's license and proof of insurance

Background checks are part of the hiring process, which may include a Motor Vehicle check