Ollie · 3 months ago
Customer Experience Associate
United States
Full-time
Remote
New Grad, Entry LevelOllie is a company dedicated to improving the lives of pets and their owners through human-grade pet food and health services. The Customer Experience Associate will ensure a memorable experience for customers by managing relationships across various channels and driving initiatives to enhance customer satisfaction.
E-CommerceFood and BeveragePet
Responsibilities
Represent the Ollie brand voice to our current and prospective customers
Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents
Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
Accurately track and monitor customer feedback and interactions
Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience
Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!
Qualification
Required
You love dogs and approach every dog with the same empathy and understanding as if it were your own
You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents' many questions
You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules
Cutting through to the core of a problem and figuring out how to fix it energizes you
You don't mind occasional sloppy dog kisses and love sharing memes
Preferred
You have a bachelor's Degree from an accredited four-year college or university
You have experience in customer-centric roles (retail, food service, etc.)
You have experience with pets or health-foods preferred
You have experience with Gladly or a similar platform a plus
You are interested in working in a pet-friendly, fast-moving environment
Benefits
Competitive hourly salary and a stake in the company.
Sponsored 401k program with employer match up to 4%.
Comprehensive health coverage including medical, dental and vision.
Paid parental leave.
1-week paw-ternity leave for new dog parents.
Ollie subscription for one dog.
Company
Ollie
Ollie is a pet wellness brand that delivers freshly cooked, human-grade food tailored to each dog’s nutritional needs.
Founded in 2016
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$67.93MKey Investors
Alumni VenturesCanaan Partners
2024-04-02Series D· $21.35M
2020-03-31Series Unknown· $29.3M
2019-08-29Series Unknown· $0.28M
Leadership Team
Nick Stafford
CEO
Allison Stadd
Chief Marketing Officer
Recent News
2025-12-24
Canaan Partners
2025-12-24
Company data provided by crunchbase