Black Box · 1 month ago
Senior Desktop Engineer
Plano, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expBlack Box is a technology solutions provider, and they are seeking a Senior Desktop Engineer to manage the configuration, testing, and deployment of hardware and software for users. The role involves troubleshooting issues, providing user support, and ensuring adherence to corporate policies while remaining current on technical details.
Communications InfrastructureTelecommunications
Responsibilities
Configure, test, and deploy laptop and workstation hardware and software to users both locally and remotely
Oversee Laptop/Desktop imaging including installations of all appropriate applications and security layers
Diagnose and resolves problems related to the operation of PCs on the network
Troubleshoot and repair break/fix issues
Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts
SMART HANDS to take direction and perform Data Center related activities e.g. physical connectivity and cabling, coordinate with the Infrastructure teams regarding compute, storage, backup and networking activities on an as needed basis. Travel to the data center in Pittsburgh when needed is a requirement
Provide solutions to user issues by identifying problems, researching answers, and helping to implement
Train users in basic problem resolution and understanding of how to make efficient use of their PCs
Respond to user requests and service issues in a timely and professional manner
Provide support via phone and using remote support software
Create, monitor, update, and close tickets using Service Now ticketing system
Adhere to Black Box corporate, technology and security policies at all times while performing daily functions
Remain current on technical and operational details concerning PC products and support
Qualification
Required
Degree and/or technical education in Information Technology or related field along with 10+ Years of relevant hands on experience in an end user and customer focused networked PC environment
Comfortable working independently in a fast-paced office setting while supporting a wide variety of job roles
Proficient in time-management and the ability to multitask and prioritize daily support requests and projects
Ability to diagnose, isolate and troubleshoot computer physical hardware and software components both remotely and locally
Exhibit professional attitude and appearance with excellent verbal, interpersonal and communication skills
Self-motivated, enthusiastic, solid problem-solving skills, detail oriented, willing to learn and a desire to succeed
Extensive experience with Win10/11 OS – Control panel, System settings, networking, device manager
Microsoft Outlook, Word, Excel
Cisco AnyConnect or experience with VPN client technologies
Cisco Web-Ex
Hands on Working knowledge in MS Entra, InTune Administration, MDM
Experience with endpoint security tools, ex: CrowdStrike Falcon, Cisco Umbrella, Cisco Anti-Malware protection
Microsoft email and Outlook on an Hybrid O365 Environment – OST/PST, Email Profiles, Shared Folders, Archives, Add-on's and Webmail
Networking – Exposure and knowledge of networking protocols and components - TcpIP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic's
Active Directory Password resets and User properties
Working knowledge of WebEx audio/video conferencing systems
Understanding and prior experience working on the physical setup of a Data center
Laptop backup – Black Box uses NovaStor
Preferred
Industry-specific certifications such as A+, Microsoft and ITIL are a plus but not required
Remote access support tools + Bomgar - Good to Have
Ticketing System + Service Now
Software Push + Manage Engine
Asset Management
Data recovery tools
Disk Encryption
Citrix virtual apps desktop and Citrix Workspace
Laptop/Workstation imaging technologies + Manage Engine Endpoint Central
Virtual Private Network + Cisco AnyConnect
Endpoint Security management + Cisco AMP-Umbrella and CrowdStrike Falcon
Company
Black Box
Black Box is a global leader in digital infrastructure solutions, delivering network and system integration, managed services, and technology products to Fortune 100 and top global enterprises.
1001-5000 employees
H1B Sponsorship
Black Box has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2000-06-26Acquired
Leadership Team
Sanjeev Verma
President & CEO
Barry Thorpe
Partner Account Manager
Recent News
Columbus Business First
2023-10-27
Company data provided by crunchbase