Arrow Systems, Inc. · 5 months ago
Future Opening: Customer Service Representative
Niagara Falls, NY 14305
Full-time
Onsite
New Grad, Entry Level
$35K/yr - $35K/yrArrow Systems, Inc. is a leader in the digital printing and cutting markets, seeking a Customer Service Representative to enhance customer experiences. The role involves communicating with customers to understand their needs, processing requests, and providing effective solutions.
Machinery ManufacturingManufacturingPrinting
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualification
Required
High school diploma/GED
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Preferred
Previous experience as a Customer Service Representative or in a similar role
Benefits
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Company
Arrow Systems, Inc.
Arrow Systems, Inc. distributes a wide range of materials and equipment for the digital printing and cutting markets.
Founded in 1989
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase