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Toot'n Totum · 2 months ago

IT Assistant

1201 S. Taylor, Amarillo, TX

Full-time

Onsite

New Grad, Entry Level

Toot'n Totum is committed to bringing passion and customer focus to the business. The IT Assistant is responsible for providing exceptional technical support to the IT Team, responding to service tickets promptly, and creating and maintaining documentation for procedures.

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Responsibilities

Promptly respond to service tickets and ensure timely resolution, ensuring optimal system performance and minimizing downtime. Document processes in OneNote or other ticketing system software

Maintain a tidy and organized workspace to facilitate efficient operations and foster a conducive environment for problem-solving. Maintain a clean office and job site, including taking out the trash. Help with inventory management and the decommissioning of old parts

Execute tasks assigned by the IT Leadership team competently, meeting established timelines and quality standards

Demonstrate the ability to complete tasks independently, showcasing a strong aptitude for self-directed work

Create comprehensive, peer-reviewed documentation for all procedures, enhancing knowledge sharing and continuity

Utilize on-the-job experience to continually enhance proficiency and contribute to process improvements

Keep a detailed daily field journal and consistently update notes, ensuring clear communication with the Vice President of IT and team members

Pursue ongoing professional development through education, peer interaction, research, and reading, staying current with industry trends and best practices

Respond to service requests and ensure on-site closure upon task completion

Assist in the installation, upgrade, troubleshooting, and repair of various devices, including not limited to: Desktop PCs, Laptops, mobile phones, Tablets, Verifone POS systems, ATMs, NVRs/CCTV, Safes, Western Union Terminals, POTS, and VoIP Telephone Systems

Assist in installing music players, TVs, video extenders, video splitting, music speakers, and media players for Ads and Menu displays

Assist in store remodeling and new store construction

Demonstrate and embody the following company values throughout the course of employment: 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused

Possess a service mindset; strives to achieve experiences worth repeating

Participates in and follows all Toot’n Totum policies, guidelines, and procedures (Safety, Anti-Harassment, Ethics, etc.)

Perform other duties as assigned

Qualification

CompTIA A+ CertificateTechnical SupportMS Office SuiteMS ExcelProblem-SolvingEffective CommunicationOrganizational SkillsTime Management

Required

High School diploma or equivalent

Obtain CompTIA A+ Certificate within one year of employment

Effective critical analysis and creative problem-solving skills; strong business acumen and curiosity

Excellent written and verbal communication skills

Excellent conflict resolution skills: strong self-concept and ability to make decisions

Excellent organizational and time management skills; keen attention to detail and urgency

Rapid and thorough decision making and creative problem-solving skills, good judgment as well as the ability to accept personal accountability for areas of responsibility

Act with integrity and professionalism

Experience with MS Office suite; intermediate to advanced knowledge of MS Excel preferred

Must be insurable with a valid driver's license, clean driving, and personal auto insurance

Able to stand, walk, sit, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, taste/smell, balance, twist/reach, carry, grasp with hands, squat, drive and use a keyboard

Push, lift, pull and hold up to 70 pounds daily and at times, overhead

Able to hear alarms, communication equipment, verbal instructions & machinery

Complex reading, writing and math skills. Basic & complex (at times) speech skills; must be able to speak, read, write & understand the English language

General vision requirements including close vision, distance & peripheral vision, color vision for termination of communication cables to include CAT5e, CAT 6, Fiber, etc., depth perception and the ability to adjust focus

Able to move and position self to install Point of Sale, ATMs, safes, data racks, cameras, on the ground and overhead

Able to climb and work on ladders up to 24 feet in length

Able to access and navigate each department at the organization's facilities

Able to grasp and utilize manual dexterity including hand/finger coordination

Regularly & repetitively use both feet and both hands

Periods of prolonged sitting may be required on occasion either at a work site or driving for up to 2 hours without stopping

General working conditions include wet/humid/steam conditions not created by weather, slippery floors, hot grease, working with mechanical parts and machinery including machinery that contains moving parts, fumes/odors/airborne and dust particles, toxic/caustic chemicals, concentrated soaps & cleaning solutions, outdoor weather conditions, confined areas, pressurized equipment, Oxygen/Acetylene, cylinders, CO2 cylinders, electrical equipment, vibration, flying debris, flashing/strobe lighting

Normal (<85dB) noise levels and Loud (>85dB) noise levels on occasion

Must be able to operate scissor lifts, bucket lifts, boom lifts, climb ladders and be comfortable working in distance up to 30 feet above the ground

Must be able to operate a forklift