PetPartners Pet Insurance · 1 day ago
Insurance Agent
United States
Full-time
Remote
Entry, Mid Level
2+ years expIndependence Pet Holdings is a corporate holding company managing a diverse portfolio of modern pet health brands and services. The Insurance Agent will assist customers by providing information about products and services, answering questions, and resolving issues in a timely and professional manner.
Financial ServicesHealth CareInsurance
Responsibilities
Respond to internal and external inquiries within stated service level agreements (SLAs)
Manage incoming contacts regarding member questions, customer complaints, product inquiries, warranties, and general customer concerns in accordance with quality and processing guidelines
Analyze, research, and resolve problems and discrepancies for member accounts
Cross-train and provide assistance to team members as needed, contributing to overall team effectiveness
Maintain product knowledge and awareness of customer service policies and/or store policies
Ensure understanding and compliance with federal and state regulations
Participate in solution innovation, sales, and retention efforts with current and new clients
Perform other duties and responsibilities as assigned
Respond to inbound support issues, utilizing prepared Question & Answer documents to resolve simple complaints and answer general customer inquiries
Work independently under limited supervision for routine situations
Provide assistance and training to team members and colleagues as needed
Manage routine customer inquiries with limited supervision and escalate more complex issues when necessary
Continue to develop skills in a structured yet flexible environment
Qualification
Required
Must have and maintain a Property & Casualty License or obtain within 45 days of hire
Minimum 2 years of relevant experience in customer service, call center, or a similar field
Benefits
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
Company
PetPartners Pet Insurance
Pet parents should never have to make a difficult decision about their pet’s health for financial reasons — and we're doing our part as the first employer-offered pet insurance plan designed to work just like other employee benefits.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase