Brookfield Residential · 2 days ago
New Home Counselor
Houston, TX
Full-time
Onsite
Mid Level
3+ years expBrookfield Residential is a leading North American land developer and homebuilder dedicated to creating exceptional living experiences. The New Home Counselor plays a crucial role in the sales center, focusing on customer service, sales processes, and marketing strategies to meet sales targets and enhance customer satisfaction.
Commercial Real EstateReal EstateResidential
Responsibilities
Ensure the overall sales process is effective and goal oriented
Contribute to creating and implementing efficient sales and administrative programs
Meet or exceed sales targets as outlined in the Business Plan
Suggest and evaluate innovative ideas to improve sales pace and customer satisfaction
Develop and implement an ongoing prospecting plan using various communication channels
Influence prospects to transition into homebuyers through proactive engagement
Welcome and provide personalized presentations to all prospects
Share comprehensive product and company information with customers
Build strong relationships with internal and external stakeholders to generate leads
Professionally present and market sales center products, quick move-in homes, and model homes per company standards
Present and manage new home sales agreement, ensuring accurate system entry
Maintain effective communication with prospects and homeowners, including prompt lead follow-ups
Emphasize customer satisfaction as core business driver, playing a critical role in delivering a seamless home-buying experience
Gain a deep understanding of business processes (construction, estimating, marketing and administration) to enhance customer experience
Regularly interact with construction and purchasing teams to address sales-related challenges and changes
Ensure all company assets, including the sales center, model homes, quick move in homes are professionally presented and marketed per company standards
Develop and implement innovative marketing solutions, explore alternative channels, and highlight product differentiation to enhance market appeal
Conduct ongoing competitive analyses, including reviews of product positioning, sales prices, premiums and marketing incentives
Research and evaluate market trends in both new home and resale markets
Compile and deliver detailed weekly reports on competitive insights
Assist in negotiations and conflict resolution during sales and escrow processes, escalating issues as necessary
Ensure timely and accurate submission of all required information for executing sales contracts
Maintain active involvement in the regional residential community and homebuilding industries to stay informed and connected
Qualification
Required
High school diploma, with a minimum 3 years' experience in sales
Outstanding sales and customer service record
Proficient computer knowledge and skills, CRM software experience
Exceptional communication, time-management and organizational skills
Preferred
Post-secondary diploma or degree in business or related area
New home or residential home sales experience
Benefits
Competitive compensation
Excellent extended medical, dental and vision benefits beginning day 1
401(k) matching, vesting begins day 1
Career development programs
Charitable donation matching
Paid Volunteer Hours
Paid parental leave
Family planning assistance including IVF, surrogacy and adoptions options
Wellness and mental health resources
Pet insurance offering
A culture based on our values of Passion, Integrity and Community
Company
Brookfield Residential
Brookfield Residential is a leading North American land developer and homebuilder with one goal in mind - building the best places to call home.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-04-08IPO
Leadership Team
Adrian Foley
President & Chief Executive Officer
Gregory Glenn
CFO, Northern California
Recent News
Business News: Pasadena Star-News
2025-12-29
2025-12-05
2025-08-22
Company data provided by crunchbase