University of Pennsylvania · 2 months ago
Enterprise Services and Systems Administrator, Wharton Computing and Instructional Technology
Philadelphia, PA
Full-time
Onsite
Mid, Senior Level
$84K/yr - $100K/yr
3+ years expThe University of Pennsylvania, a leading institution in education and research, is seeking an Enterprise Services and Systems Administrator for the Wharton Computing and Instructional Technology team. This role involves delivering and managing scalable enterprise services, leading projects, and providing technical expertise in various areas including communications, collaboration, and identity management.
Continuing EducationEdTechEducationSTEM EducationUniversities
Responsibilities
Deploy, manage and improve our services using ITIL IT Service Management practices, serve as their technical expert and critical resource, and encourage their use and adoption through user outreach and documentation
Lead and participate on projects that deploy, improve, retire, or deliver services
Have primary responsibility for the management of a small number of services in our portfolio
Be part of a rotating operations team that responds to service requests and incidents and performs routine operational work, backing up the I&S Cloud Architecture Team
Back up operational work includes deploying services as infrastructure-as-code on cloud infrastructure hosted in Amazon Web Services with automated workflows using tools like Terraform and Ansible, patching software and operating systems, and participating in code reviews
Be part of a rotating 24/7 on call team that responds to system alerts and phone communications in week-long shifts. We collaborate to reduce the number of services that page after hours and are dedicated to reducing the after hours burden
Lead complex projects to deploy and improve services
Maintain subject matter expertise in, and be accountable for services owned by the team
Design, deploy, and continually improve services
Represent Wharton Computing at events, on projects, and technical committees, locally and externally
Expand your skills and provide mentoring and guidance to team members
Demonstrate both judgment and insight in crisis and in planning
Take provided opportunities to drive your professional development with training and conferences
Qualification
Required
Bachelor's degree and at least 3-5 years of experience, or equivalent combination of education and experience
Experience managing and completing projects on schedule
Familiarity with IT Service Management principles
Ability to communicate with technical colleagues, vendors and business users successfully
Display the empathy necessary for customer-first support
Highly experienced in technical troubleshooting
Knowledge of networking basics and concepts
Knowledge of email delivery basics, mail hygiene and email authentication
At least three years of Linux or Windows system administration experience
Knowledge of at least one cloud service provider such as Amazon Web Services, or Microsoft Azure
Experience with source control and be able to use Git
Familiarity with at least one scripting language such as Bash, PowerShell or Python
Experience administering at least one collaboration and productivity solution such as Microsoft M365 or Google Workspace
Preferred
A technical customer service background
Demonstrated knowledge of principles of technical troubleshooting
Comfort with Agile project management practice (Scrum/Kanban)
Familiarity with ITIL procedures and language
General understanding of DevOps philosophies
Understanding and experience with RESTful or other APIs
Knowledge of cloud provider Identity and Access Management or broader IAM principles
Awareness of Security and Privacy Best Practices and how they apply to Higher Education
Practical experience with the fundamentals of TCP/IP networking
Experience with a configuration management system like Ansible, Chef or Puppet
Benefits
Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
Company
University of Pennsylvania
The University of Pennsylvania is an American private Ivy League Research University that excels in producing future leaders.
10001+ employees
H1B Sponsorship
University of Pennsylvania has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
2023 (2)
2022 (3)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$81.46MKey Investors
National Science FoundationUS Department of EnergyParent Project Muscular Dystrophy
2024-08-28Grant
2023-06-26Grant· $18M
2022-09-15Grant· $55M
Leadership Team
Mark Dingfield
Executive Vice President
Angela Duckworth
Rosa Lee and Egbert Chang Professor
Recent News
PhysOrg.com
2025-12-30
2025-12-27
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