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Nordic Global · 19 hours ago

Ambulatory Analyst

United States

Full-time

Hybrid

Mid Level

Nordic Global is committed to making a difference in the healthcare IT sector, and they are seeking an Ambulatory Analyst to provide EHR design, build, testing, and advanced troubleshooting services for their complex clients. The role involves managing multiple clients and projects, performing basic troubleshooting, and ensuring the integrity of EHR applications while adapting to the evolving needs of Managed Services.

Information ServicesInformation Technology

Responsibilities

Performing basic troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s customers

Fulfilling system requests from customers and translating needs into detailed requirement specifications

Monitoring issue queues, triaging for urgency and appropriate actions, then taking actions or assigning to other team members as appropriate

Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue

Building and configuring EHR applications to meet customer requirements and managing requests from your clients related to your area of application expertise

Performing analysis of workflows and system setup, and system audits as necessary including coordinating system upgrades and testing

Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while also providing updates to clients directly as needed

Following proper change control policies for application builds and configurations while developing and improving workflows and processes

Working on projects that may be assigned on and hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested

Managing multiple clients and projects simultaneously with oversight from Senior Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar

Adapting own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities

Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers

Qualification

EHR application managementHealthcare IT experienceProblem solvingITIL processesMicrosoft Office proficiencyCustomer service experienceProcess improvement advocacyCommunicationAttention to detailTeamwork