St. Joseph's Health · 3 weeks ago
Scheduling Coordinator-Orthopedics and Spine Fayetteville
Syracuse, NY
Full-time
Onsite
New Grad, Entry Level
$19.50/hr - $27.85/hrSt. Joseph's Health is dedicated to providing compassionate patient care and outstanding clinical outcomes. The Scheduling Coordinator will manage patient referrals, coordinate insurance authorizations, and maintain accurate data entry, all while ensuring a positive patient experience.
Health CareHospitalMedicalNon ProfitPrimary and Urgent Care
Responsibilities
Obtain insurance authorization from patient’s insurance company. This may be done by phone, fax, or online depending on insurance company’s process
Coordinate patient referrals to specialist as requested by providers
Enter and maintain accurate, comprehensive data entry of all referrals into database
Verify all pertinent documentation has been provided for the type of referral requested
Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist
Call patient with appointment information
Document all stages of the referral in the appropriate data base or in writing
Demonstrate adaptability and accept change in a positive manner
Responsible to keep current with corporate communications such as email and internal network such as the Pulse, SJEN, etc
Present and ready for work in designated area at assigned time and dressed in appropriate work attire
Readily assist other staff members upon completion of assigned duties
Understand and adhere to all departmental policies and procedures
Responsible for completing and maintain all required training relative to job function
Exemplify a strong adherence to the professional code of conduct
Maintain a professional and positive attitude and demonstrate a supportive and understanding behavior when in contact with patients, providers, employees, and patients
Follow all policies and procedures mandated by St. Joseph’s Physicians and the Government regarding HIPAA and OSHA
Abide by the policies and procedures set forth in the St. Joseph’s Physicians employee handbook
Perform duties and assist providers as part of the practice care team. Take part in daily team huddles and/or other periodic team meetings to facilitate communications and enhance positive patient experiences and quality delivery of care
Participate in quality improvement initiatives as part of the practice care team
Insure job functions align with office policies and procedures and patient-centered medical home standards
Perform other duties and responsibilities as required or requested
Qualification
Required
Obtain insurance authorization from patient's insurance company. This may be done by phone, fax, or online depending on insurance company's process
Coordinate patient referrals to specialist as requested by providers
Enter and maintain accurate, comprehensive data entry of all referrals into database
Verify all pertinent documentation has been provided for the type of referral requested
Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist
Call patient with appointment information
Document all stages of the referral in the appropriate data base or in writing
Demonstrate adaptability and accept change in a positive manner
Responsible to keep current with corporate communications such as email and internal network such as the Pulse, SJEN, etc
Present and ready for work in designated area at assigned time and dressed in appropriate work attire
Readily assist other staff members upon completion of assigned duties
Understand and adhere to all departmental policies and procedures
Responsible for completing and maintain all required training relative to job function
Exemplify a strong adherence to the professional code of conduct
Maintain a professional and positive attitude and demonstrate a supportive and understanding behavior when in contact with patients, providers, employees, and patients
Follow all policies and procedures mandated by St. Joseph's Physicians and the Government regarding HIPAA and OSHA
Abide by the policies and procedures set forth in the St. Joseph's Physicians employee handbook
Perform duties and assist providers as part of the practice care team. Take part in daily team huddles and/or other periodic team meetings to facilitate communications and enhance positive patient experiences and quality delivery of care
Participate in quality improvement initiatives as part of the practice care team
Insure job functions align with office policies and procedures and patient-centered medical home standards
Perform other duties and responsibilities as required or requested
Knowledge of practice management computer systems (maybe name system i.e. EPIC)
Demonstrated ability to work independently and as a team
Knowledge of general office machines and telephone system
Familiarity with identification of medical documents
Ability to work well under pressure and within tight deadlines
Ability to multitask and adapt to shifting priorities
Maintain high degree of discretion when dealing with confidential information
Detail oriented
High School diploma or equivalent. Experience in an office environment and/or health care setting helpful
Sedentary work- majority of time sitting
Repetitive motion of hands, fingers, and wrists
Category II – Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur
Company
St. Joseph's Health
St. Joseph’s Health, a member of Trinity Health, is non-profit health care system based in Syracuse, NY. St.
Founded in 1869
1001-5000 employees
H1B Sponsorship
St. Joseph's Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Dave Grace, RACR
Sr. Talent Acquisition Partner
Edward Demm
Sr. HR Colleague and Labor Relations Partner
Recent News
2025-12-25
2025-11-25
Central New York Business Journal
2025-11-20
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