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Chase · 3 months ago

eCommerce Product Solutions Director-Payments-Executive Director

4 Chase Metrotech Ctr, Brooklyn, NY, 11245, US

Full-time

Onsite

Director/Executive

8+ years exp

Chase is a leading global financial services firm, and they are seeking an eCommerce Product Solutions Director for Payments. This role involves guiding sales advisory, optimizing problem-solving, and shaping customer-centric strategies within the Merchant Services division, focusing on product solutions and client engagement.

BankingFinancial Services

Responsibilities

Advises the Product Solutions teams on solutioning and adopting new and existing client-facing products and capabilities while crafting complex solutions and assessing risk to enhance the customer experience

Leverages extensive knowledge of a cluster of products and capabilities to manage the strategic development of end-to-end product solution strategies and processes

Partners with Sales to advise on strategic pricing for deals, contributes to the development of sales training and collateral, and oversees Request for Proposal (RFP) responses; is sought out by Sales to (selectively) participate in client pitches and meetings

Manages the collection of client feedback and oversees the delivery of feedback to Product teams

Partners with Product Management to create a compelling Product vision and roadmap

Designs and helps to develop and scale best-in-class, digital-first payments products & solutions for clients needing to conduct eCommerce

Leads, inspires, develops, & recruits a talented team of direct and matrixed team members

Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Qualification

ECommerce expertisePayments knowledgeSales cycle facilitationP&L managementProduct development lifecycleStakeholder managementStrategic thinkingTeam leadershipCommunication skills

Required

8+ years of experience or equivalent expertise leading and developing solutions across multiple teams and a cluster of products

Extensive experience facilitating sales cycle activities and developing and optimizing strategies and processes

Demonstrable experience structuring and handling complex solutions for business problems to meet clients' needs

Experience with, deep knowledge of and passion for eCommerce and retailing including merchandising, logistics, returns, endless-aisle, and/or omnichannel selling (B2C and/or B2B and/or Direct-to-Consumer)

Commercially savvy, with aptitude with managing a P&L

Strong sense of ownership, initiative and accountability to join an ambitious fintech environment

Bridge-builder who can inspire confidence and between business & technical teams, and also across business units including marketing, risk, finance, servicing and other functions

Strong executive presence, very capable and comfortable communicator, confident in interacting with and presenting to all levels of management

Experience driving change within organizations and managing stakeholders across multiple functions