Mapletree · 1 day ago
Chief Operating Officer (COO), Student Housing
Dallas, TX
Full-time
Onsite
Director/Executive
15+ years expMapletree is a global real estate development and investment company headquartered in Singapore, and they are seeking a Chief Operating Officer (COO) for their student housing portfolio in North America. The COO will lead the strategic and operational management of the student housing assets, focusing on financial performance, operational efficiency, and ensuring a high-quality resident experience.
Real Estate
Responsibilities
Focus on designing the systems, software, staffing, and policy/procedures required to manage a significant US student housing portfolio
Lead the implementation of the required software and ensure all operating policies/procures are in place
Work closely with Investment and Asset Management to align operational priorities to Group requirements
Oversee day-to-day operations of student housing assets, ensuring high occupancy, tenant satisfaction, and regulatory compliance
Lead efforts to streamline operational processes, enforce SOPs, and ensure consistent compliance across all properties
Partner with other departments to implement initiatives that enhance efficiency and effectiveness
Implement governance structures to operations are executed to a high standard and the owner and operator reputation are protected
Ensure consistently high standards are maintained at all operational properties through focus on curb appeal and customer experience
Implement rigorous PPM protocols to ensure building systems, plant, and equipment are maintained at a high standard and fully operational to end of life
Oversee complex capex work, both defensive and value-add in nature, to maintain and add value to the properties being managed
Monitor and optimize financial performance, including NOI, occupancy, and ancillary revenue
Lead budgeting, forecasting, and financial reporting in partnership with finance and asset management teams
Monitor and optimize cash management strategies, ensuring robust coordination with senior leaders
Conduct comprehensive reviews of regional financial performance using benchmarking data and BI reports
Guide financial discussions with stakeholders, addressing performance metrics and strategizing adjustments to meet lender requirements if required
Ensure delivery of a high-quality, consistent student living experience aligned with Mapletree’s brand promise
Promote adoption of innovative technologies and engagement platforms to enhance resident satisfaction
Monitor resident feedback and reputation scores to drive service improvements
Serve as the primary liaison between Mapletree senior leadership and senior Investment and Asset Management leaders regarding property operations
Provide insightful updates on market performance and strategic initiatives to the CEO and senior leadership
Engage in high-level stakeholder interactions, including executive strategy sessions and planning meetings
Participate in new business diligence and evaluate financial aspects of potential deals to support strategic growth
Facilitate weekly meetings with direct reports, focusing on strategic initiatives and underperforming assets
Drive the development of financial expertise within the team, ensuring ongoing training and professional growth
Set and review ambitious goals for regional and professional development, fostering a culture of high performance and accountability
Ensure compliance with local regulations, health and safety standards, ESG commitments, and procurement policies
Oversee implementation and adherence to risk mitigation plans, ensuring alignment with legal and regulatory updates
Manage staffing needs and collaborate with Recruiting to fill senior operational positions efficiently
Coordinate with legal teams on critical contractual matters
Qualification
Required
Bachelor's degree required
15+ years of experience in real estate operations, student housing, multifamily, or hospitality. (Student Housing strongly preferred)
Proven track record managing large, geographically diverse portfolios
Strong financial acumen and experience driving NOI growth
Exceptional leadership and stakeholder management skills, including C-suite engagement and reporting
Preferred
MBA or equivalent advanced degree preferred
Company
Mapletree
Headquartered in Singapore, Mapletree is a global real estate development, investment, capital and property management company committed to sustainability.
1001-5000 employees
H1B Sponsorship
Mapletree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Arcapita Ventures
2008-07-01Series Unknown
Recent News
2025-11-08
2025-11-03
Company data provided by crunchbase