CarShield ยท 16 hours ago
Retention Representative
Greater St. Louis
Full-time
Onsite
Entry, Mid Level
$25/hr - $26/hr
2+ years expCarShield is seeking talent to join its growing Retention team. This role is responsible for handling incoming calls from existing customers that wish to cancel their service, focusing on customer retention and satisfaction.
AutomotiveLogisticsTransportation
Responsibilities
Answering inbound calls from existing customers
Assessing customer needs and developing a strategy for their retention
Building value in product by communicating services provided and customer savings
Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers
Maintaining current knowledge of products and services offered
Other tasks as assigned
Qualification
Required
Ability to work on-site at our headquarters in St. Peters, MO
Strong attention to detail and the ability to follow directions
Ability to present oneself well over the phone
Excellent customer service skills
Strong communication and persuasion skills
Highly coachable
Ability to effectively multi-task
2+ years' experience in a call center environment, working with escalated customer issues
Basic computer and typing skills
Must be able to be licensed by the State of Missouri (application process and fee supported by company)
Preferred
Customer Retention experience preferred
Bilingual (English/Spanish) a plus
Benefits
Group Insurance (Medical, Dental, Vision, Life, etc.)
401k with Employer Match
Paid Time Off at 6 months
Discounted CarShield policies
Discounted Tuition at Lindenwood University
Professional Development Opportunities
Basketball, table tennis, billiards, and other recreation on-site
Gym facilities, with the option to take classes led by on-staff personal trainer (at St. Peters headquarters)
Company
CarShield
CarShield is a company that offers several car service plans to suit your needs.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
R
Ron Kanterman
Chief Financial Officer
Mark Travis
Chief Strategy Officer (CSO)
Recent News
Small Business Trends
2025-10-05
2025-09-23
Seattle TechFlash
2025-09-17
Company data provided by crunchbase