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DeKalb County Government · 2 months ago

Collections Specialist-EXPIRED 10/25/2025

Decatur, GA

Full-time

Onsite

Entry Level

$17.68/hr - $26.92/hr

2+ years exp

DeKalb County Government is seeking a Collections Specialist to work in their Finance department. The role involves processing payments, updating customer account records, monitoring past due accounts, and performing customer service functions related to utility services.

Government

Responsibilities

Processes payments for utilities and other fees and services; receives monies from customers by check, cash, and credit card; documents payments received; enters payment information into computer system; balances cash drawer daily; prepares and submits bank deposits; and maintains related documentation and reports

Updates and credits customer account records; records and codes payments in billing system; enters relevant information to assist with skip-tracing or recording customer risk profiles; and coordinates with other employees to ensure accounts are managed within credit conditions, to examine customer queries, and reconcile and report on accounts as needed

Monitors past due accounts; reviews delinquent customer listing; contacts customers to investigate late or non-payment of accounts; facilitates corrective action; schedules cut-offs; researches and corrects errors in accounts; collects on past due accounts; and prepares related reports

Performs customer service functions; provides information and assistance regarding County utility services, procedures, forms, fees, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution; conducts research; and recommends solutions

Reviews accounts receivable and credit control systems and processes, and implements improvements to increase the efficiency and effectiveness of the function