Empire State Realty Trust · 1 month ago
OTA Strategy & Revenue Manager
New York, New York, United States
Full-time
Hybrid
Mid, Senior Level
$115K/yr - $125K/yr
5+ years expEmpire State Realty Trust, Inc. is a NYC-focused REIT that owns and operates a diverse portfolio of modern office, retail, and multifamily assets. The OTA Strategy & Revenue Manager will manage and optimize the Empire State Building Observatory's presence across major online travel agencies, focusing on strategic partnerships and revenue optimization.
Real Estate
Responsibilities
Serve as the primary point of contact for all OTA accounts to develop and maintain relationships to ensure revenue optimization, alignment in overall e-commerce brand, and positive guest satisfaction
Negotiate contracts, commissions, partnership terms, placement, visibility, packages and ranking
Leverage OTA platforms and relationships to ensure gather market and competitor insights
Represent ESBO at industry events, trade shows and networking functions
Ensure content accuracy, competitive positioning, and brand consistency
Seek out new OTA opportunities that exist globally and advise on trends in the markets of our international purchasers
Ensure OBS Sales manages back-of-house functions effectively for connectivity issues, accounting, content management, parity issues, and website audits
Analyze travel trends, customer behavior, and competitive landscape to identify growth opportunities
Monitor KPI’s that optimize total e-commerce net revenues (organic web, digital, and OTA)
Create an A/B testing strategy and cadence for each OTA partner that measures conversion rate performance, best e-commerce assets and language
Develop and produce weekly, monthly, and quarterly OTA performance reports with actionable recommendations
Collaborate with Web and Revenue teams to align OTA pricing and strategies with overall e-commerce strategy
Execute promotions, special offers, and package deals to drive incremental revenues
Research additional revenue opportunities via OTAs, not limited to new AI tools and marketing strategies and new OTA partners
The Web and Revenue teams work collaboratively to optimize revenues across all e-commerce sales channels (organic web, digital, and OTAs) and achieve target KPI’s
Increase in OTA quantity of sales and RPP levels – proving efficient ROI in an online space that reaches international audiences
Own the OTA growth strategy within the broader distribution mix, while balancing revenue, margin and brand positioning
Deliver weekly and monthly comprehensive KPI results including conversion rate, share of market, per caps, placement, and ranking along with actionable market insights and recommendations
Improve OTA product content, run A/B tests and align promotions with ESBO total e-commerce strategies
Maintain “best-in-class” placement and ranking of our products with our OTA partners to grow market share
Leverage emerging technologies, AI tools, and analytics to provide reports quickly and accurately
Partner across departments to align OTA strategies with overall goals and inform internal teams on OTA best practices
Qualification
Required
Exceptional written and oral communication skills
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Knowledge of sales techniques and customer service best practices
Strong analytical and problem-solving skills
Expert proficiency in MS Office (Excel, Word, PowerPoint)
Bachelor's degree in related field
Minimum of 5 years of experience in sales or revenue, with a focus on OTA management in the hospitality or travel and tourism industry
Strong knowledge of major OTA platforms and channel management systems
Preferred
PowerBi experience preferred
Benefits
Competitive base salary and bonus
Health/Dental/Vision insurance
Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
Voluntary Enhanced LTD Program
Voluntary Hospital, Accident, and Cancer Programs
401(k) with 100% match up to 5%
Paid parental leave
Pre-tax transit accounts
Employee Assistance Program for emotional, financial, and legal support
Generous paid time off
Flex Summer Fridays
Employee engagement programs
Volunteer time off
Continuing education
Complimentary Empire State Building Observatory access
Complimentary gym membership and other wellness benefits
Employee Discount Programs
Company
Empire State Realty Trust
Under CEO Anthony Malkin, Empire State Realty Trust, Inc. is a self-administered and self-managed real estate investment trust (REIT).
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$940M2024-04-10Post Ipo Debt· $225M
2024-03-11Post Ipo Debt· $715M
2013-10-03IPO
Leadership Team
Anthony Malkin
Chairman and Chief Executive Officer
Recent News
2026-01-16
Company data provided by crunchbase