US #1364 Federal Credit Union · 2 months ago
Sr. IT Support Analyst
Merrillville, IN
Full-time
Onsite
Mid, Senior Level
3+ years expUS #1364 Federal Credit Union is seeking a Sr. IT Support Analyst responsible for the design, implementation, maintenance, and performance of the organization’s network and server infrastructure. This role provides Tier 2/3 support, handles complex technical issues, and ensures high availability and security across all systems.
Banking
Responsibilities
Design, implement, administer, and monitor physical and virtual servers, including hardware lifecycles and OS patching
Deploy and manage Microsoft Windows Server environments, including Active Directory, DNS, DHCP, SQL, File, and Print Services
Manage virtualization platforms (VMware or Hyper-V), server clusters, and SAN storage systems
Oversee enterprise backup, recovery, and disaster recovery strategies in alignment with business continuity plans
Design, implement, monitor, and maintain LAN/WAN, SD-WAN, remote access, and cloud connectivity technologies
Configure and maintain routers, switches, firewalls, and network hardware/software
Administer VPNs, encryption, and firewall rules to maintain a secure network posture
Ensure accurate network diagrams, documentation, and asset inventory records
Continuously monitor system performance, health, and logs to proactively identify and resolve issues
Conduct regular system audits to determine capacity, performance trends, and compliance gaps
Perform software updates, security patches, and certificate renewals in accordance with change control procedures
Serve as system administrator for business applications such as Jack Henry products (CFM, Synergy, Image Center)
Apply and manage OS patches, updates, and software upgrades according to change management policies
Maintain documentation for server configurations, procedures, and compliance audits
Ensure all activities comply with internal policies and external regulatory requirements (e.g., BSA, GLBA)
Provide Tier 2/3 escalation support for the IT Service Desk and assist with end-user issues when necessary
Coordinate with vendors and other departments for system implementations and issue resolution
Train IT staff on new technologies, tools, and procedures
Participate in on-call and scheduled maintenance windows
Qualification
Required
Bachelor's degree in Computer Science, MIS, or a related field
Equivalent work experience may be considered in lieu of a formal degree
Minimum of 3 years of experience in Microsoft Windows Server infrastructure administration
Proficiency in Microsoft Windows Server, PowerShell, SQL Server, and Group Policy
Experience with networking hardware/ software and managing LAN, WAN, SD-WAN environments
Experience in enterprise backup and disaster recovery planning
Must possess or be able to obtain CompTIA Security+ and CompTIA Server+ within 180 days of hire
Familiarity with system performance tools, monitoring solutions, and ticketing systems
Preferred
6+ years of IT experience supporting multi-site environments
Certifications such as Network+, Microsoft, Cisco, VMware
Experience working in a credit union or similar regulated financial institution
Knowledge of NCUA regulatory reporting requirements and compliance standards like PCI or FFIEC
Working knowledge of Microsoft 365 administration
Company
US #1364 Federal Credit Union
US #1364 Federal Credit Union is a local credit union with 4 branches in northwest Indiana.
51-200 employees
H1B Sponsorship
US #1364 Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase