Starburst · 21 hours ago
Technical Engagement Manager
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$140K/yr - $160K/yrStarburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation. The Technical Engagement Manager will establish trust with customers, provide technical guidance, and drive the adoption of Starburst products while managing multiple engagements to ensure successful delivery.
AnalyticsBig DataDatabaseInformation TechnologyOpen SourceSoftware
Responsibilities
Establish trust and credibility by demonstrating deep Data & AI industry knowledge, understanding of the buyer's organization, and a track record of successful engagements
Build and nurture strong relationships with the champion, who serves as the internal advocate for the engagement within the customer organization
Provide technical guidance and best practices to customers on using Starburst products effectively
Offer support and guidance to the champion throughout the engagement process, helping them navigate internal processes and mobilize resources as needed
Proactively address concerns and objections raised by other stakeholders, leveraging insights from the champion and executive buyer to overcome obstacles and drive alignment
Solicit feedback from other stakeholders throughout the engagement process, incorporating their input to enhance service delivery and customer satisfaction
Collaborate with sales teams to understand customer needs and objectives to identify new use cases and/or adoption opportunities
Lead the scoping process to define the appropriate set of services to meet customer requirements
Drive adoption of Starburst culminating in the Customer reaching its success criteria
Partner with internal teams, including consultants, engineers, and project managers, to ensure successful delivery of services
Manage multiple engagements simultaneously, ensuring on-time and on-budget delivery
Serve as the primary point of contact for customers throughout the engagement lifecycle
Monitor and report on key performance indicators (KPIs) to track the success of engagements
Drive continuous improvement in processes and methodologies to enhance customer satisfaction and project delivery efficiency
Qualification
Required
Bachelor's degree in business, technology, or a related field
Deep understanding of data architecture principles, including data modeling, data integration, and data warehousing
Proficiency in SQL and experience with distributed query engines (e.g., Presto, Trino, Apache Spark)
Strong problem-solving skills and the ability to think strategically about business challenges and technical solutions
Proven track record of successfully managing customer engagements and delivering business outcomes
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
Ability to Travel: This role will require occasional in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events. Actual travel expectations may vary by role and business needs
Preferred
Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes)
Benefits
Equity packages (ISOs)
Comprehensive benefits offering
Competitive pay
Attractive stock grants
Flexible paid time off
Company
Starburst
Starburst offers a data lakehouse platform unifying access to distributed data across cloud, on-premises, and hybrid environments.
Founded in 2017
501-1000 employees
H1B Sponsorship
Starburst has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (5)
2023 (9)
2022 (7)
2021 (4)
Funding
Current Stage
Late StageTotal Funding
$414MKey Investors
CitiAlkeon CapitalAndreessen Horowitz
2025-05-19Series Unknown
2022-02-09Series D· $250M
2021-01-06Series C· $100M
Leadership Team
Justin Borgman
Chairman & CEO
Anu Sudarsan
Staff Software Engineer and Co-founder
Recent News
Company data provided by crunchbase