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Seminole Brighton Bay Hotel & Casino · 2 months ago

UNITY ACCOUNT EXECUTIVE

US-FL-Tampa

Full-time

Onsite

Entry, Mid Level

2+ years exp

Seminole Brighton Bay Hotel & Casino is seeking a UNITY ACCOUNT EXECUTIVE responsible for soliciting casino players through various communication methods. The role involves maintaining data hygiene, providing exceptional guest service, and ensuring compliance with company policies while inviting players to events and promoting the Unity Rewards program.

Gambling & Casinos

Responsibilities

Aggressively and persistently solicits assigned accounts using all available tools

Maintains outstanding “data hygiene” and ensures that contact information on all assigned players is correct and up to date

Demonstrates exceptional guest service to both internal and external customers with every interaction

Ensure all policies and procedures are followed with all required paperwork completed and filed accurately

Qualification

Telemarketing experienceCasino experienceMicrosoft Office proficiencyGuest service skillsResolve stressDecision makingFlexible schedule

Required

Minimum 2 years of telemarketing or contact marketing experience or an equivalent combination of education and experience in the Casino or Hotel business

Must have exceptional guest service skills

Must have the ability to resolve stressful situations

Must be able to make sound complimentary decisions based on tracked customer play

Ability to work flexible schedules, including nights, weekends and holidays