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Help Desk Specialist, Mid (Tier 1)

DecisionPoint Corporation is seeking Help Desk Specialists (Tier 1) to provide first-line technical and customer support for a secure Department of Defense (DoD) enterprise environment. The specialists will respond to user inquiries, troubleshoot system access issues, and resolve common technical problems while ensuring compliance with service-level agreements (SLAs). This position is fully remote and requires an active Secret clearance.

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