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Help Desk Specialist, Jr. (Tier 1)

DecisionPoint Corporation is seeking five Help Desk Specialists (Tier 1 – Junior level) to provide first-contact support and incident resolution for a secure Department of Defense (DoD) system environment. The role involves assisting end users, documenting requests, and escalating issues while adhering to ITIL-based processes and Total Contact Ownership (TCO) standards.

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