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Enchantment Resort · 1 day ago

Spa Operations Coordinator - Mii amo

Sedona, AZ

Full-time

Onsite

New Grad, Entry Level

$17/hr - $20/hr

Enchantment Resort is a luxury destination offering a world-class spa experience at Mii amo. The Spa Operations Coordinator is responsible for providing exceptional service to guests and supporting spa operations by managing reservations, assisting guests, and ensuring a welcoming environment.

Food and BeverageHotelLeisureResortsRestaurantsTravel Accommodations

Growth Opportunities

Responsibilities

Greet all guests and fellow teammates in a warm and welcoming manner, anticipating how you might serve or assist them before they ask

Use names whenever possible and project an authentic and kind interest to connect with each person

Be informed and knowledgeable about the Spa Suites, other Enchantment Offerings, the property layout and location of other amenities and the Story of Boynton Canyon

Be informed and engaged with today’s schedule, with today’s guests and their needs along with other aspects of today’s operations that might impact you along with how you can best support the team throughout your shift

Embrace and Practice 'the next best yes' when confronted with a question, obstacle or opportunity

Easily able to offer additional explanation of all treatments, classes and programs including complimentary additional services and experiences along with contra-indications and spa guidelines

Able to easily and efficiently reserve requested services, send a confirmation itinerary and add appropriate notes to best serve our guests, check a guest in/out and inform our team while always maintaining the confidentially of guest information

Aware and sensitive to balancing, efficient booking times and respectful of any special circumstances or situations

Proactively Communicate effectively between departments and within the department so that each coordinator can operate with a full understanding of guests and possible issues

Monitor and maintain with care the Spa Suites, Back-of-House Areas and surrounding landscape so they are all fully functional, in good order and ready to go

Maintain a safe, clean and neat work environment

Check-In with the appropriate Leadership Team in place for the day with any updates, questions, changes or concerns

Be informed and engaged with all administrative tasks and responsibilities including but not limited to reporting of issues, managing inventory, taking breaks, punching in, etc

All other duties, tasks and responsibilities in support of the team and operations as assigned

Qualification

Guest service experienceFluent EnglishComputer skillsProfessional attitudeEmpathetic communication

Required

High school diploma or equivalent

Must work well with or without direct supervision

Must be neat and well-groomed at all times

Needs to be flexible, self-motivated, positive and have a professional attitude towards guests, teammates and leadership

Prior guest service experience desired

Fluent English and empathetic, authentic communication skills necessary to communicate with guests and team in a high touch, very personal environment

Strong computer skills required

Lifting & Carrying up to 50 lbs

70% standing, walking, bending & lifting

30% sitting

Extensive Computer Use

Hearing and manual dexterity

Distance vision 1-3 feet

Use of cleaning and sanitizing solutions

Ability to drive a cart