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Beal Bank USA · 1 day ago

VP, Applications (for Monet Bank)

Plano, TX

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Monet Bank is pioneering the future of banking and money movement, and they are seeking a Vice President, Application Support to lead production support for their mission-critical banking applications. This leader will be responsible for monitoring, incident response, issue resolution, and performance tuning of applications across the enterprise, ensuring system availability and operational resilience.

BankingCommercialFinanceFinancial ServicesReal Estate InvestmentRetirement

Responsibilities

Manage L1-L3 application support functions across core banking, digital, and enterprise apps

Establish and enforce SLAs, escalation processes and root cause analysis protocols

Monitor application performance, logs and metrics for proactive issue detection

Partner with Engineering and Infrastructure to optimize stability and uptime

Coordinate release management, deployment validation and post-release monitoring

Manage vendor escalations and coordinate resolution across internal/external teams

Ensure all support practices align with FFIEC guidelines and internal audit controls

Qualification

Application support leadershipCore banking systemsDigital banking platformsIncident managementSystem monitoringSplunkAppDynamicsPagerDutyServiceNowStakeholder coordinationBachelor's degree in ITCommunication skills

Required

8+ years in application support leadership, preferably in financial services

Experience with core banking systems, digital banking platforms and third-party SaaS apps

Strong troubleshooting, incident management and system monitoring skills

Familiarity with tools like Splunk, AppDynamics, PagerDuty and ServiceNow

Excellent communication and stakeholder coordination capabilities

Bachelor's degree in IT, Computer Science or equivalent experience

Benefits

Medical, dental and vision coverage

401K with company match

11 paid holidays

Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis

Applicant may be eligible for annual discretionary bonus

Company

Beal Bank USA

Founded in 1988, the Beal Bank family of companies is headquartered in Plano, TX (near Dallas) and comprises one of the largest private financial institutions in the U.S.

Founded in 1988

Plano, Texas, USA

201-500 employees