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Viral Nation · 1 week ago

VP, Client Services (Influencer Marketing)

United States

Full-time

Remote

Director/Executive

10+ years exp

Viral Nation specializes in building social-first ecosystems for brands to connect with the modern consumer journey. As the VP of Client Services, you will lead a world-class team and manage large-scale client portfolios, ensuring strategic alignment and delivering high-impact campaigns that drive growth and client satisfaction.

AdvertisingMarketingSocial Media

Responsibilities

Serve as the primary liaison for senior client leads, ensuring alignment with business goals and consistently delivering value through strategic insights and helping them understand and navigate the ever-evolving social landscape

Lead the development of creative, high-impact campaigns that integrate influencer and social media strategies with overarching marketing objectives

Drive client growth by identifying opportunities to expand relationships, solve complex challenges, and deliver measurable results

Build and mentor a high-performing team of Group Leads and Account Directors, empowering them to manage large-scale, global accounts with confidence

Foster a culture of collaboration, innovation, and accountability across cross-functional teams, ensuring seamless integration of strategy, creative, media, and technology

Oversee onboarding, strategic planning, and campaign execution for complex, multifaceted accounts with multiple stakeholders and deliverables

Partner with Group Leads to navigate the intricacies of working with large-scale clients, driving operational efficiency and exceptional client satisfaction

Guide the team in developing measurement frameworks to track performance and ensure accountability for results

Ensure accurate forecasting and financial tracking for assigned accounts, proactively addressing variances and maximizing profitability

Collaborate with internal teams to optimize resources and staffing while delivering on key milestones and deadlines

Lead the development of compelling proposals and presentations for existing and prospective clients, showcasing Viral Nation’s expertise and innovation

Qualification

Client services leadershipSocial media marketingInfluencer marketingTeam developmentStrategic planningOperational oversightAgileCertifications FacebookCertifications TwitterCertifications GoogleCommunicationCollaboration skillsCritical thinkingAdaptable

Required

10+ years of client services leadership, ideally within a media, digital, or social agency environment

Proven experience managing large-scale, complex client accounts, or similar high-growth, Fortune 500 companies. Managing budgets of anywhere from $5M-$30M+

Deep understanding of social media marketing, with a strong foundation in influencer marketing and its integration into broader digital strategies

Demonstrated success in driving innovation, managing complexity, and scaling operations for high-profile brands

Exceptional leadership and team development skills, with a passion for inspiring and mentoring high-performing teams

Strong strategic thinker with the ability to craft and execute innovative solutions for multifaceted business challenges

Agile and adaptable, thriving in a fast-paced, deadline-driven environment

Excellent communication, collaboration, and critical thinking skills, with a client-first mindset