Saronic Technologies · 3 months ago
Depot Supervisor
Galveston, Texas
Full-time
Onsite
Senior Level
5+ years expSaronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms. We are seeking a Depot Supervisor to support our Galveston based customer service and support teams, responsible for coordinating maintenance activities at our Customer Repair Center and leading a team in troubleshooting and repair. The role requires a strong background in industrial machinery and previous management experience.
Artificial Intelligence (AI)ManufacturingMarine TechnologyMilitarySecurity
No H1B
U.S. Citizen Only
Responsibilities
Hire, train and lead a team with a focus on knowledge building and team member development
Provide the first line of remote technical support to partners and customers, leveraging communication tools and remote access capabilities. You and your team will diagnose, troubleshoot and document issues, guide users through problem resolution, escalate complex issues, and coordinate advanced troubleshooting/on-site repairs with Field Support Representatives
Work with internal logistic partners and customers to coordinate the delivery and return of vessels, parts and supporting items
Identify opportunities for process improvements and product enhancements based on customer feedback. Collaborate with internal teams to implement changes and contribute to the ongoing improvement of our products and services
Act as the voice of the customer in the company, ensuring that customer needs and feedback are heard and addressed in strategic planning and product development
Qualification
Required
Bachelor's degree or equivalent experience with 5+ years leading support of technical or complex products
Knowledge of customer service tools and technologies, including CRM software, help desk systems, and communication platforms. Strong preference for a background in Salesforce
Experience developing support process and knowledge management documentation, ensuring that customer service teams have access to up-to-date knowledge and resources
Capable of providing ongoing training and development opportunities for staff to ensure they are equipped with the latest skills and knowledge
Strong organizational and project management skills to oversee multiple initiatives simultaneously
Exceptional communication and presentation skills
Ability to work effectively in a fast-paced, dynamic environment
Ability to perform physically demanding work for extended periods of time, up to 12 hours/day
Frequently and repetitively, lift, push and carry up to 20 lbs
The ability to carry 20 lbs. up and down stairs
Ability to work outside for an extended period of time
Frequently and repetitively, bend, lift and reach to install vehicle parts of varying size and weight overhead, accurately and in allotted timeframes
Ability to stand and walk for up to 12 hours/day, including over varied and uneven terrain
Stoop, lay, bend, reach, squat, kneel, crouch, twist and crawl for extended periods of time, including up to 12 hours/day
Climb and maintain balance on ladders, platforms, or other high structures
Ability to find issues in a work process and be alert to safety signals using sight, touch, and hearing
Demonstrated ability to handle and manipulate tooling and mechanically fasten bolts within required cycle time
Exposures to hazardous materials and ability to follow waste handling/disposal procedures
Wearing Personal Protective Equipment, including but not limited to safety glasses, safety shoes, hearing protection, gloves and adhering to prescribed safety rules and guidelines
This role requires access to export-controlled information or items that require 'U.S. Person' status
Company
Saronic Technologies
Saronic is building cutting-edge unmanned surface vehicles that enable maritime security and domain awareness by combining best-in-class hardware, software and artificial intelligence into one scalable, fully integrated platform.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$845.5MKey Investors
Elad GilAndreessen HorowitzCaffeinated Capital
2025-02-18Series C· $600M
2024-07-19Series B· $175.5M
2023-10-09Series A· $55M
Leadership Team
Rob Lehman
Co-Founder and Chief Commercial Officer
Vibhav Altekar
Co-Founder & CTO
Recent News
2025-12-15
Company data provided by crunchbase