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Rivers Casino Philadelphia · 2 months ago

International Casino Host

Philadelphia, PA

Full-time

Onsite

New Grad, Entry Level

Rivers Casino Philadelphia is focused on providing exceptional guest service and fostering team member engagement. The International Casino Host will identify and maintain relationships with high- and mid-level casino customers, driving growth through personal outreach and enhancing customer care needs.

Gambling & Casinos

Responsibilities

Establishes personal relationships with new and existing players, providing assistance as needed

In person, telephone, and digital outreach to identified segments of the player database to increase trip frequency, including coded and uncoded customers, and general customer service calls to build relationships and visitation

Identify non carded high- and mid-level players who are currently gaming in the facility and enroll in loyalty program

Ability to extend complimentary services in accordance with the approved comp matrix

Achieves established revenue and reinvestment goals

Reviews player ratings and history to evaluate and make decisions for complimentaries

Develops and coordinates marketing programs and events to attract the desired market

Communication liaison between Chinese, and/or other languages, and English speaking guests and employees. Advises of cultural requirements to executive staff

Works with all departments to ensure that gaming service expectations are met

Performs all other duties as assigned