Mitsubishi Electric Trane US · 3 months ago
HVAC Technical Service Advisor III - REQ # 1353
Suwanee, GA
Full-time
Onsite
Senior Level
$35/hr - $48.13/hr
7+ years expMitsubishi Electric Trane HVAC US LLC is looking for a Technical Service Advisor III. The role involves providing advanced technical support to contractors, distributors, architects, and engineers for Mitsubishi Electric Trane HVAC products.
ElectronicsHeating Ventilation and Air Conditioning (HVAC)IndustrialManufacturing
Responsibilities
Provides technical information, support, and training to a large volume of general customers, METUS field personnel, and factory-trained Diamond Contractors via phone, email, and private forums
Solves complex technical problems associated with METUS residential, commercial, and controls equipment, and all accessories
Provides technical support and education on METUS controls systems and networks
Provides product support for all new service-related tools
Able to relay the basic concepts and principles such as AC/DC theory, inductance, and digital communications
Reads and understands wiring schematics, refrigerant circuit diagrams, and computer programs to convey information to customers
Participate in new product investigations with training department to understand technical support needs and develop support resources for department peers
Assist in rework of product, when necessary, which includes factory software rewriting on all products
Attends on-site advanced technical training events to increase product knowledge and support capabilities
Facilitates technical training events when needed to support training schedule
Provides internal training to Customer Care team members and fellow Technical Service Advisers
Maintains and adjusts Knowledge Base Articles as needed
Utilizes and maintains case information within CRM system
Provides technical support for on-site facilities and training HVAC equipment
Willing to travel up to 40% to for various Company meetings and training both domestically and possibly internationally
Perform other duties as assigned
Qualification
Required
High School graduate or equivalent
7 years field experience
Ability to communicate professionally and effectively, both verbally and in writing, with Spanish or any bilingual ability a plus
Strong customer orientation and interpersonal skills, with an ability to translate complex thoughts and ideas and communicate them in an easy-to-understand form
Advanced technical knowledge of METUS product line, including M- and P-Series systems, City Multi products, and controls product/integration
Experience supporting hydronic based HVAC systems, both chilled water and hot water
Comprehensive knowledge of central controllers' functionality, initial setting tool, BACnet setting tool, and other proprietary software
Advanced knowledge of HVAC Maintenance Tool targets and refrigerant
Basic understanding of BAS integration and networking
Proficient with Microsoft Outlook, PowerPoint, Excel, Word and other Office365 products
Ability to perform in front of a class without hesitation
Team player demonstrating METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously
Preferred
2 years of attendance of Air Conditioning / HVAC Program(s) at Technical College is preferred
NATE Certified is preferred
Benefits
401(k)
Medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents
80 hours of vacation per year
56 hours of paid sick leave annually
13 paid holidays throughout the calendar year
Up to 12 weeks of paid or unpaid [parental/disability/emergency/etc.] leave, if eligible
Company
Mitsubishi Electric Trane US
Formed in 2018, Mitsubishi Electric Trane HVAC US LLC (METUS) is a leading provider of heat pumps and VRF HVAC systems in the United States and Latin America.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tim Vordenbaumen
Chief Financial Officer
Recent News
2025-12-12
Company data provided by crunchbase