Rivers Casino Philadelphia · 2 months ago
International Executive Host
Philadelphia, PA
Full-time
Onsite
Entry, Mid Level
2+ years expRivers Casino Philadelphia is seeking an International Executive Host to establish and maintain relationships with casino players, particularly VIPs. The role focuses on providing elevated service experiences, enrolling players in club programs, and coordinating marketing programs to enhance customer loyalty.
Gambling & Casinos
Responsibilities
Provides elevated service experience to VIP customers
Ability to extend complimentary services in accordance with the approved comp matrix
Enrolls players in club program
Establishes personal relationships with new and existing players providing assistance as needed
Achieves established revenue and reinvestment goals
Builds and maintains database of international customers
Develops and coordinates marketing programs and events to attract desired market
In person, telephone, and digital outreach to identified segments of the player database to increase trip frequency, including coded and uncoded customers, and general customer service calls to build relationships and visitation
Demonstrates professional, engaging, and effective telesales skills and production
Works with all departments to ensure that gaming service expectations are met
Communication liaison between Chinese, and/or other languages, and English speaking guests and employees. Advises of cultural requirements to executive staff
Handles difficult situations in a calm, timely and professional manner
Performs all other duties as assigned
Qualification
Required
Must be 18 years or older
High school diploma or general education degree (GED)
2+ years related casino marketing host experience required
Knowledge of Casino Management Systems and customer database platforms
Excellent communication skills, both written and oral
Available to work flexible shifts, weekends and holidays
Ability to obtain and maintain all necessary licensing
Company
Rivers Casino Philadelphia
Our team would tell you that it’s a fact: Rivers Casino Philadelphia is the best place to work in Philly.
Founded in 2010Philadelphia, Pennsylvania, US
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Angie Bui
Talent Acquisition Partner
Howard Holden Sr.
Human Resource Business Partner
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